Service Manager

Skilled Jobs Australia; Greater Shepparton; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary with superannuation

Descrizione del lavoro

Skilled Jobs Australia is recruiting on behalf of a leading truck dealership in Shepparton. We are seeking a highly capable Service Manager to oversee diesel mechanical servicing and repair for local customers.

You will lead service and after-sales teams, drive customer satisfaction, coordinate with parts and service agents, develop policy, and train staff. An attractive salary with superannuation awaits the right candidate.

Competenze

• Experience in managing customer service teams.
• Experience in service/after-sales in automotive or truck industry.
• Strong leadership and staff development skills.

Mansioni

• Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
• Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
• Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
• Reviewing and developing policies and procedures around customer relations.
• Follow up on customer satisfaction levels. Provide training to service staff and technicians.
• Overseeing customer repair orders and costings.
• Ensuring customers are contacted by staff in a timely manner.
• Administer the efficient day-to-day operations in the Service Advisor departments

Conoscenze

Leadership

Customer service

Communication

Organisational skills

Negotiation

Integrity

Timeliness

Descrizione del lavoro

Our client is one of the largest truck dealerships has been serving Shepparton and the surrounding area for over 20 years. They are looking for a highly skilled Service Manager to help to provide specialist diesel mechanical, servicing, and repair for its customers.

Your key responsibilities would include and is not limited to the following

• Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
• Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
• Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
• Reviewing and developing policies and procedures around customer relations.
• Follow up on customer satisfaction levels. Provide training to service staff and technicians.
• Overseeing customer repair orders and costings.
• Ensuring customers are contacted by staff in a timely manner.
• Administer the efficient day-to-day operations in the Service Advisor departments

The right person would show the following characteristics

• Leadership
• Excellent Organisational Skills
• Negotiation skills
• Strong communication skills
• Integrity
• Innovative
• Timeliness

If this is you we would like to hear from you.

An attractive salary with superannuation is being offered to the right person.

Only successful applicants will be contacted.