Diesel Service Manager — Lead Customer Care & Service Quality

Skilled Jobs Australia; Greater Shepparton; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary with superannuation

Descrizione del lavoro

Skilled Jobs Australia is recruiting on behalf of a leading truck dealership in Shepparton. We are seeking a highly capable Service Manager to oversee diesel mechanical servicing and repair for local customers.

You will lead service and after-sales teams, drive customer satisfaction, coordinate with parts and service agents, develop policy, and train staff. An attractive salary with superannuation awaits the right candidate.

Competenze

• Experience in managing customer service teams.
• Experience in service/after-sales in automotive or truck industry.
• Strong leadership and staff development skills.

Mansioni

• Managing, motivating and developing customer service across the organisation with a focus on staff in sales and after-sales services.
• Planning and implementing after sales services and follow up of customer satisfaction level of services provided. Making improvements as necessary.
• Liaising with the parts section and service agents to ensure high standards of service delivery to customers.
• Reviewing and developing policies and procedures around customer relations.
• Follow up on customer satisfaction levels. Provide training to service staff and technicians.
• Overseeing customer repair orders and costings.
• Ensuring customers are contacted by staff in a timely manner.
• Administer the efficient day-to-day operations in the Service Advisor departments

Conoscenze

Leadership

Customer service

Communication

Organisational skills

Negotiation

Integrity

Timeliness

Descrizione del lavoro

Skilled Jobs Australia is recruiting on behalf of a leading truck dealership in Shepparton. We are seeking a highly capable Service Manager to oversee diesel mechanical servicing and repair for local customers.

You will lead service and after-sales teams, drive customer satisfaction, coordinate with parts and service agents, develop policy, and train staff. An attractive salary with superannuation awaits the right candidate.