Service Manager

Teamrecruit; Dubbo; In loco; AUD 130.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully serviced company vehicle

Laptop

Mobile phone

Annual bonus

Descrizione del lavoro

Teamrecruit in Dubbo is seeking an experienced Service Manager to lead a 35‑person service department. You will drive high‑level leadership, delegate through Foremen, and champion efficiency, customer satisfaction, and apprentice development while maintaining disciplined commercial management.

Ideal candidates have strong leadership, with a background in heavy machinery or agriculture, and a track record in mentoring technicians and apprentices.

Competenze

• Experience leading service operations and teams.
• Strong commercial management and budgeting experience.
• Experience in heavy machinery/agricultural machinery sectors is advantageous.

Mansioni

• Directing workshop operations, scheduling, and workflow across the service department
• Leading, mentoring, and holding Foremen accountable to ensure productivity, labour targets, and safety standards are achieved
• Mentoring and supporting the professional development of a large technician and apprentice workforce
• Managing department budgets, labour sales, work-in-progress (WIP), and customer satisfaction targets
• Driving continuous improvement in workshop processes, warranty claims, and job quality control

Conoscenze

Leadership

Mentoring

Apprentice development

Commercial awareness

Descrizione del lavoro

About the company

Operating for over 25 years, this leading multi-branch machinery dealership network has established an outstanding reputation for operational excellence and customer support across regional New South Wales. Backed by world-class machinery brands, the business delivers a progressive, well-resourced working environment with significant ongoing investment in modern facilities, structured training, and clear pathways for senior leadership career progression.

About the job

A substantial leadership opportunity has become available for an experienced Service Manager to lead service operations in Dubbo. Reporting directly to the Branch Manager, this position oversees a comprehensive department comprising a team of around 35 staff, including Foremen, Qualified Technicians, Apprentices, and operational support personnel.

The core focus of this role is high-level leadership, delegating through your frontline Foremen rather than micro-managing daily workshop tasks. You will champion workflow efficiency, customer satisfaction, technician mentoring, and apprentice development while maintaining disciplined commercial management across the service department.

Key responsibilities

• Directing workshop operations, scheduling, and workflow across the service department
• Leading, mentoring, and holding Foremen accountable to ensure productivity, labour targets, and safety standards are achieved
• Mentoring and supporting the professional development of a large technician and apprentice workforce
• Managing department budgets, labour sales, work-in-progress (WIP), and customer satisfaction targets
• Driving continuous improvement in workshop processes, warranty claims, and job quality control

Ideal candidates will hold relevant trade qualifications (Heavy Commercial Vehicle, Agricultural Mechanical, or Mobile Plant) alongside proven leadership experience as a Service Manager or senior Workshop Supervisor ready for the next step. Technical credibility, commercial acumen, and strong delegation skills are essential.

Previous exposure to the agricultural machinery or heavy vehicle sectors in a retail or wholesale environment would be advantageous for this position. Candidates who have experience with brands such as Case IH, New Holland, John Deere, Claas, Kubota, JCB Agriculture, Massey Ferguson, Fendt, Valtra or similar are strongly encouraged to apply.

Remuneration

A base salary of $130,000 to $150,000 plus superannuation, an annual bonus, fully serviced company vehicle, laptop, and mobile phone.

About the location

Dubbo is a thriving regional city offering the perfect balance of career opportunity, affordability, and relaxed country living. Located on the Macquarie River, it features top-tier schools, a major regional hospital, extensive retail precincts, sporting facilities, and vibrant dining. The region provides an ideal family lifestyle with wide-open spaces and effortless access to outdoor recreation, fishing, camping, and touring across the Central West.