Senior Service Manager – Agricultural Machinery (Dubbo)

Hutcheon & Pearce; Dubbo; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Hutcheon & Pearce in Dubbo, NSW is seeking a Service Manager to lead our agricultural machinery service team. You will mentor technicians and apprentices, coordinate workshop operations and act as the main point of contact for customers, ensuring high standards of service and strong long-term relationships.

You will report to the Brand Manager and drive service performance, profitability and customer experience across our Dubbo branch, while collaborating with Parts, Sales and leadership to

Qualifications

• Previous leadership experience in a workshop or service department.
• Trade qualification in mechanical field or equivalent experience.
• Strong customer service and relationship-building skills.
• Ability to analyse performance and drive results.
• Excellent communication and organisational skills.
• Familiarity with service management systems.

Responsabilités

• Lead and mentor technicians and apprentices.
• Coordinate workshop operations with the Foreman.
• Act as a key contact for customers and manage expectations.
• Oversee job management, updates and warranty processes.
• Grow service labour sales while maintaining customer satisfaction.
• Monitor workshop productivity and key KPIs.
• Collaborate with Parts, Sales and Branch leadership.

Connaissances

Leadership

Customer service

Communication

Organisational skills

Formation

Mechanical trade qualification

Outils

Service management systems

MS Office

Description du poste

Hutcheon & Pearce in Dubbo, NSW is seeking a Service Manager to lead our agricultural machinery service team. You will mentor technicians and apprentices, coordinate workshop operations and act as the main point of contact for customers, ensuring high standards of service and strong long-term relationships.

You will report to the Brand Manager and drive service performance, profitability and customer experience across our Dubbo branch, while collaborating with Parts, Sales and leadership to