Service Manager – Agricultural Machinery

Hutcheon & Pearce; Dubbo; Sur place; AUD 110 000 - 140 000; Plein temps

Résumé du poste

Hutcheon & Pearce in Dubbo, NSW is seeking a Service Manager to lead our agricultural machinery service team. You will mentor technicians and apprentices, coordinate workshop operations and act as the main point of contact for customers, ensuring high standards of service and strong long-term relationships.

You will report to the Brand Manager and drive service performance, profitability and customer experience across our Dubbo branch, while collaborating with Parts, Sales and leadership to

Qualifications

• Previous leadership experience in a workshop or service department.
• Trade qualification in mechanical field or equivalent experience.
• Strong customer service and relationship-building skills.
• Ability to analyse performance and drive results.
• Excellent communication and organisational skills.
• Familiarity with service management systems.

Responsabilités

• Lead and mentor technicians and apprentices.
• Coordinate workshop operations with the Foreman.
• Act as a key contact for customers and manage expectations.
• Oversee job management, updates and warranty processes.
• Grow service labour sales while maintaining customer satisfaction.
• Monitor workshop productivity and key KPIs.
• Collaborate with Parts, Sales and Branch leadership.

Connaissances

Leadership

Customer service

Communication

Organisational skills

Formation

Mechanical trade qualification

Outils

Service management systems

MS Office

Description du poste

Description

Service Manager – Agricultural Machinery

Dubbo, NSW

Are you an experienced Service Manager, Foreman, Senior Technician or Service Advisor ready to take the next step with one of Australia’s leading John Deere dealerships?

Hutcheon & Pearce is looking for a Service Manager to join our Dubbo team. This is an exciting opportunity to lead a skilled team, build strong customer relationships, and play a key role in the ongoing success of one of our largest regional branches.

This role offers the perfect balance of leadership, customer engagement, operational management and technical support. You’ll work closely with technicians, apprentices and customers while helping drive performance, profitability and an exceptional customer experience.

About the role

Reporting to the Brand Manager, you will lead and support the service team to ensure our customers receive the highest standard of technical support and service. Your responsibilities will include:

• Leading, mentoring and developing a team of skilled technicians and apprentices
• Partnering with the Foreman to coordinate workshop operations and maintain a productive, engaged team environment
• Acting as a key point of contact for customers by providing service advice, managing expectations and building long-term relationships
• Supporting service administration activities including job management, customer updates, work order reviews and warranty processes
• Growing service labour sales while maintaining strong customer satisfaction outcomes
• Monitoring key performance measures including workshop productivity, work-in-progress, labour recovery and customer experience
• Driving a culture of safety, accountability and continuous improvement
• Working collaboratively with Parts, Sales and Branch leadership to support the success of the entire dealership

What We’re Looking For

We’re looking for someone who combines strong technical knowledge with genuine people leadership. You will ideally have:

• Previous leadership experience within a workshop, service department or agricultural machinery environment
• Qualifications in a mechanical trade or relevant industry experience
• Strong customer service and relationship-building skills
• Proven ability to lead, motivate and develop a team
• Commercial awareness with the ability to analyse performance and drive results
• Excellent communication and organisational skills
• Experience with Microsoft Office applications and service management systems
• Knowledge of John Deere or agricultural equipment is highly regarded

Agricultural machinery or dealership experience will be highly regarded, but we are also open to strong leaders from heavy diesel, mining, earthmoving or related industries.

About Us

Hutcheon & Pearce is the largest Australian family-owned John Deere dealership, proudly serving customers across NSW for more than 70 years. With 20 locations and a commitment to exceptional customer service, we support customers across the Agriculture, Construction, Forestry and Lifestyle sectors with industry-leading equipment and after-sales support.

Based in Dubbo and supporting our Warren branch, this is a fantastic opportunity for an experienced service professional looking for a leadership role with a respected agricultural machinery business. If you’re ready to lead a team, drive service excellence and become an integral part of the Hutcheon & Peace team, we’d love to hear from you.

Company Overview

Hutcheon and Pearce have always been a proud family business. Since 1953, we have grown to more than 560 employees across 20 branches in NSW. As we continue to grow alongside the needs of our customers in the ever-changing agricultural sector, it’s important that we find the best people to join our team. Our rule of thumb is simple: hire for attitude and train for skill. If you have the right attitude for our company, we’ll train you to become the best of the best. From new apprentices and trainees right through to leadership positions, we offer you the flexibility, support and opportunity to grow your career. You’ll notice the difference at Hutcheon and Pearce.