Parts Manager

Teamrecruit; Forbes; On-site; AUD 115,000 - 125,000; Full time

Benefits offered by this job

Company vehicle

Performance bonus

Job summary

Teamrecruit in Forbes, NSW seeks a seasoned leader to head the Parts operations for a major agricultural machinery dealer. Based in Forbes, you will drive sales, maximise customer satisfaction, and report to the Branch Manager with exposure to the Group Aftermarket Manager.

You will focus on optimising processes, delivering high-level service, and coordinating inventory to maximise ROI. The role rewards leadership with a competitive base salary and a strong bonus structure.

Qualifications

• 3+ years of experience in Parts Department operations.
• Strong leadership and communication skills.
• Understanding of financial principles related to Parts and Aftermarket operations.
• Excellent customer service with a drive to exceed expectations.
• Capacity to analyse internal reports to drive business improvement.

Responsibilities

• Execute best-practice Parts Department processes to ensure outstanding customer satisfaction.
• Lead and assist with counter sales to support customer needs.
• Manage an accurate and effective parts inventory control system.
• Facilitate the development, coaching, and training of parts personnel.
• Maximise the use of order discount programmes to achieve stock goals.

Skills

Lead team

Customer service

Communication

Analytical skills

Financial understanding

Tools

Parts inventory system

Job description

• Lead a key department in a growing agricultural machinery dealer
• Be a part of a supportive, family-oriented business culture

About the company

We are working with a few clients who all specialise in the sale, service, parts and finance of Agricultural Machinery throughout New South Wales.

With the current growth of the these companies off the back of a booming ag industry, now is a great time to join one of these exciting businesses. The next 12 months will bring new resources, improved aftermarket support and a focus on driving value and knowledgeable sales and service.

About the Job

Seize this incredible opportunity to lead the Parts operations for a respected agricultural machinery dealer in Central West NSW! Based in Forbes, you'll be instrumental in driving sales and maximising customer satisfaction across a key farming region. You'll report directly to the Branch Manager, with a dotted line to the Group Aftermarket Manager, giving you great exposure within a supportive business culture.

This role is critical to the branch's success, focusing on optimising processes, ensuring high-level internal and external customer service, and coordinating inventory to maximise return on investment. If you thrive on building high-performing teams and have a passion for agricultural machinery, this is your chance to make a genuine impact.

Key Role Responsibilities

• Execute best-practice Parts Department processes to ensure outstanding customer satisfaction.
• Lead and assist with counter sales to support customer needs.
• Manage an accurate and effective parts inventory control system.
• Facilitate the development, coaching, and training of parts personnel.
• Maximise the use of order discount programmes to achieve stock goals.

Required Skills & Experience

• Solid experience (3+ years) in Parts Department operations, ideally within agricultural or heavy machinery.
• Strong ability to lead and communicate effectively with individuals and groups.
• Good understanding of financial principles relative to Parts and Aftermarket operations.
• Excellent customer service skills with a drive to exceed expectations.
• Capacity to analyse and interpret internal reports to drive business improvement.

This challenging but rewarding position comes with a competitive salary package of a base of c. $115k to $125k (negotiable) + c. $20% bonus + vehicle.

Whilst not essential, previous exposure to Agricultural and Farming Machinery in a retail or wholesale environment would be advantageous (but not essential) for this position. Candidates who have experience with brands such as John Deere, Case IH, New Holland, Massey Ferguson, Fendt, Claas, Kubota, Deutz or similar are strongly encouraged to apply.