Service Supervisor

Haeusler's Group; Echuca; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Above award pay rates

Salary packaging

Ongoing training and Deere University

Job summary

Haeusler's Group in Echuca is seeking an experienced Service Supervisor to lead a busy agricultural workshop and technician team. You will oversee bookings, monitor technician times, and ensure quality control before repair work is released.

You will also manage CRM delivery, support invoicing accuracy, and drive customer satisfaction. The role requires leadership of a multi-skilled team, familiarity with John Deere products, and a commitment to exceptional service delivery across multiple

Qualifications

• 3+ years of experience as a Service Technician.
• Fully qualified Diesel Mechanic trade qualification preferred.
• Ability to lead others with workshop management experience.
• Current and valid driver’s licence.

Responsibilities

• Lead the busy agricultural workshop and technician team.
• Schedule internal, retail and warranty bookings.
• Monitor overtime and start/finish times for technicians.
• Approve all internal work orders before work begins.

Skills

Leadership

Customer service

Communication

Time management

Education

Diesel Mechanic qualification

Tools

CRM software

John Deere equipment

Microsoft Office

Forklift licence

Job description

We are looking for an experienced and qualified Service Superivsor who is looking to take the next step in their career at our Echuca Dealership. The successful applicant will have the opportunity to continue a career in an industry which is thriving with the use of leading edge, innovative & exciting technology, through automation and autonomy.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

• Leading the success of a busy agricultural workshop and technician team which supports our local industries and customers.
• Scheduling of all internal, retail and warranty bookings.
• Monitor technicians’ overtime and start/finish times.
• Approval of all internal work orders prior to work commencing.
• Overseeing delivery management in the CRM ensuring delivery date confirmation and quality control.
• Review machinery prior to its release to ensure all work has been completed to an acceptable standard.
• Approval of repair order invoicing to ensure accuracy and consistency.
• Oversee all Technician and Apprentice training and provide recommendations to the Aftermarket Manager.
• Following up and providing updates to the customer during and upon completion.
• Ensuring the workshop delivers exceptional service delivery quality and customer experiences.

What we'll provide you

• Above award pay rates
• A competitive renumeration package
• Salary Packaging
• Ongoing training and support
• Training through John Deere University
• Specialist upskilling
• Latest industry technology
• Company vehicle, laptop, and mobile phone
• Uniform and Personal Protective Equipment
• Multi-site organisation with room to move or transfer
• Relocation Assistance
• Friendly welcoming team environment
• Company health and wellbeing program
• Employee Assistance Program

To be successful you will need:

• 3+ years of experience as a Service Technician.
• Fully qualified Diesel Mechanic trade qualification preferred.
• Ability to lead others, with a strong preference for previous workshop management experience.
• Current and valid driver’s license.
• Familiar with John Deere and competitive products.
• Ability to write and speak effectively to individuals and groups.
• Strong customer service focus and work ethic.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Excellent oral and written communication skills.
• Forklift licence preferred.

Position Description - Service Supervisor