Service Manager

Kanda; Canberra; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Monthly RDO

Wellness initiative + Sonder app

Rewards hub

Employee recognition programs

Orbit World Travel Club membership

Career growth opportunities

Job summary

Kanda in Canberra is seeking a Service Manager to lead a team of frontline support workers, shaping how participants are treated and how care is delivered with consistency.

You'll manage budgets, reporting and improvement initiatives while ensuring compliance with NDIS legislation and restrictive practice frameworks. This role emphasizes hands-on leadership and community collaboration.

Qualifications

• Minimum two years' experience in service management or team leadership in NDIS or related human services.
• Strong knowledge of NDIS legislation, funding frameworks and restrictive practice requirements.
• Leads people with empathy and decisiveness.

Responsibilities

• Lead, mentor and support a team of frontline support workers to deliver high-quality, person-centred care.
• Manage the service's operational and administrative tasks — budgets, funding utilization and mandatory reporting.
• Develop and implement service improvement initiatives to improve participant outcomes.
• Ensure compliance with NDIS legislation and reporting requirements.
• Build collaborative relationships with participants, families, workers and external stakeholders.
• Support your team through complex presentations with sound judgement.

Skills

Team leadership

People management

Decision making

Organisation

Education

Certificate IV, Diploma or Bachelor in Disability/Community Services

Job description

Every decision you make ripples out into someone's day - their support, their safety, their independence. That's not pressure to shy away from. It's exactly why you do this work.

Connecting Families is joining the Kanda family! As a Service Manager with the team in Canberra, you'll lead a group of frontline support workers and be the one who sets the bar — for how they turn up, how participants are treated and what good care actually looks like when no one's watching. The people we support deserve consistency and skill, shift after shift, and your job is to make sure that's exactly what they get.

This isn't leadership from a distance. You're close enough to the work to feel its impact and senior enough to genuinely shape it.

What you'll be doing

• Leading, mentoring and supporting a team of frontline support workers to deliver consistent, high-quality, person-centred care
• Managing the operational and administrative end of the service — budgets, funding utilisation and mandatory reporting
• Developing and implementing service improvement initiatives that make a measurable difference to participant outcomes
• Ensuring compliance with NDIS legislation, reporting requirements and restrictive practice frameworks
• Building strong, collaborative relationships with participants, families, support workers and external stakeholders
• Supporting your team through complex and high-needs presentations with sound judgement and clear decision-making

You're the right person if...

• You have a minimum of two years' experience in service management or team leadership within the NDIS or a related human services environment
• You have strong working knowledge of NDIS legislation, funding frameworks and restrictive practice requirements
• You lead people well — not just manage them — and you know the difference
• You're highly organised, a sound decision-maker and calm when competing priorities hit at once
• You hold a Certificate IV, Diploma or Bachelor in Disability, Community Services or a related field
• You're comfortable travelling to Sydney occasionally when required
• You hold or are willing to obtain a Working with Children Check, NDIS Worker Screening Check and unrestricted Driver's Licence

Why Kanda

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Kandais committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.