Service Manager

W3Global; Brisbane; On-site; AUD 85,000 - 110,000; Full time

Job summary

W3Global is seeking an experienced Workshop Supervisor to oversee caravan servicing and repairs in our Brisbane workshop. You will lead the service team, schedule jobs, coordinate technicians and parts, and ensure high-quality outcomes for customers.

You will troubleshoot mechanical faults, manage safety and record-keeping, and communicate with customers about scope, costs and completion dates. A current Australian licence and trade qualifications are desirable.

Qualifications

• Strong practical experience in caravan or RV servicing and repairs.
• Workshop leadership, job scheduling or senior technician experience.
• Mechanical fault-finding skills and practical understanding of caravan systems.
• Clear customer communication, including handling service concerns professionally.
• A current Australian driver licence and confidence using job-management systems.
• A relevant trade qualification is highly regarded.

Responsibilities

• Plan service bookings, allocate jobs and manage workshop capacity and priorities.
• Carry out and oversee caravan servicing and repairs, including brakes, bearings, wheel alignments, suspension, running gear, water systems, leaks, seals and general fit-out rectification.
• Diagnose faults and support technicians with complex troubleshooting and repairs.
• Coordinate appliance, electrical, gas and specialist repairs with appropriately qualified and licensed trades.
• Prepare or review repair estimates, obtain customer approvals and communicate changes to scope or cost.
• Coordinate parts and contractors to reduce delays and keep jobs moving.
• Support warranty assessments with clear diagnostics, photos and repair documentation.
• Complete final inspections and quality checks before caravans are returned to customers.
• Maintain accurate job records, progress updates and next actions.
• Coach the service team, maintain workshop safety and improve repair quality, turnaround and first-time fixes.

Skills

Workshop leadership

Job scheduling

Fault finding

Customer communication

Safety compliance

Caravan system knowledge

Education

Trade qualification

Tools

Job-management systems

Job description

You'll oversee the workshop from initial assessment and job scheduling through to completed repairs and final quality checks. Your focus will be routine caravan servicing, mechanical repairs, fault finding, warranty work and general rectification. You'll coordinate technicians, parts and specialist trades while keeping customers informed about their van, costs and completion dates.

Key responsibilities

Plan service bookings, allocate jobs and manage workshop capacity and priorities.

Carry out and oversee caravan servicing and repairs, including brakes, bearings, wheel alignments, suspension, running gear, water systems, leaks, seals and general fit-out rectification.

Diagnose faults and support technicians with complex troubleshooting and repairs.

Coordinate appliance, electrical, gas and specialist repairs with appropriately qualified and licensed trades.

Prepare or review repair estimates, obtain customer approvals and communicate changes to scope or cost.

Coordinate parts and contractors to reduce delays and keep jobs moving.

Support warranty assessments with clear diagnostics, photos and repair documentation.

Complete final inspections and quality checks before caravans are returned to customers.

Maintain accurate job records, progress updates and next actions.

Coach the service team, maintain workshop safety and improve repair quality, turnaround and first-time fixes.

About you

Strong practical experience in caravan or RV servicing and repairs.

Workshop leadership, job scheduling or senior technician experience.

Mechanical fault-finding skills and a practical understanding of caravan systems.

Confidence coordinating parts, warranty work and multiple repair jobs.

Clear customer communication, including handling service concerns professionally.

A commitment to safe work, quality workmanship and accurate records.

A current Australian driver licence and confidence using job-management systems.

A relevant trade qualification is highly regarded.