Service & Invoicing Coordinator

Crown; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts and cashback from retailers

Health and wellbeing platform

Corporate health insurance rates

Inclusive working environment

Employee assistance program

Job summary

Crown Equipment is seeking a service administration professional in Adelaide to deliver timely, accurate support for aftermarket services and invoicing. You will process service requests, monitor procedures, and act as the first point of contact for stakeholders to enhance service delivery.

Responsibilities include entering service requests, dispatching technicians, updating work orders, and coordinating between Rentals, Sales, and Parts.

Qualifications

• Minimum 2 years' experience in service administration, customer service or similar role.
• Basic understanding of service and repairs processes.
• Strong attention to detail and high level of accuracy in data entry and invoicing.
• Excellent verbal and written communication skills.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team where necessary.
• Customer-focused mindset with a commitment to delivering quality service.
• Competent with Microsoft Office Suite, particularly Outlook, Excel and Word.

Responsibilities

• Receive and enter service and maintenance requests into the system.
• Assign, communicate job details to, and dispatch field-based Service Technicians based on location, skill and schedules.
• Process repair details for company and customer-owned equipment into Crown's systems.
• Coordinate PM Service Work and Service Follow-Up Work for Field Service Technicians, as well as coordinate and distribute workshop repairs.
• Collect, verify, and enter work order details including repairs, parts, labour, and payroll hours into Crown's systems.
• Enter and update maintenance agreements in Crown's systems for servicing and billing.
• Maintain GPS data and field-based Service Technicians landmarks to maintain travel, clocking, lunch breaks, overtime, and labour hours.
• Communicate and work with the Rentals, Sales, and Parts Departments to coordinate work needed for each department.

Skills

Customer service

Data entry accuracy

Communication

Time management

Teamwork

Independent work

Attention to detail

Tools

Outlook

Excel

Word

Microsoft Office

Job description

Crown Equipment is seeking a service administration professional in Adelaide to deliver timely, accurate support for aftermarket services and invoicing. You will process service requests, monitor procedures, and act as the first point of contact for stakeholders to enhance service delivery.

Responsibilities include entering service requests, dispatching technicians, updating work orders, and coordinating between Rentals, Sales, and Parts.