Service Operations & Customer Care Specialist

Crown Equipment Pty Ltd - Australia; Queensland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing platform access

Private health insurance rates

Inclusive workplace

Employee assistance program

Job summary

Crown Equipment Pty Ltd - Australia is seeking a Service Administration Assistant to support aftermarket services and invoicing, ensuring timely, accurate processing for customers and technicians. You will be the first point of contact for stakeholders, enter service requests, dispatch technicians, and coordinate with departments to improve service quality and delivery.

Candidates should have at least 2 years in service admin or similar, strong data entry and communication skills, with

Qualifications

• 2+ years' experience in service administration or similar role.
• Strong data entry accuracy and invoicing skills.
• Excellent verbal and written communication skills.

Responsibilities

• Receive and enter service and maintenance requests into the system
• Assign, communicate job details to, and dispatch field-based Service Technicians based on location, skill and schedules
• Process repair details for company and customer-owned equipment into Crown's systems
• Coordinate PM Service Work and Service Follow-Up Work for Field Service Technicians, as well as coordinate and distribute workshop repairs
• Collect, verify, and enter work order details including repairs, parts, labour, and payroll hours into Crown's systems
• Enter and update maintenance agreements in Crown's systems for servicing and billing
• Maintain GPS data and field-based Service Technicians landmarks to maintain travel, clocking, lunch breaks, overtime, and labour hours
• Communicate and work with the Rentals, Sales, and Parts Departments to coordinate work needed for each department

Skills

Customer service

Data entry

Invoicing

Communication

Attention to detail

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Crown Equipment Pty Ltd - Australia is seeking a Service Administration Assistant to support aftermarket services and invoicing, ensuring timely, accurate processing for customers and technicians. You will be the first point of contact for stakeholders, enter service requests, dispatch technicians, and coordinate with departments to improve service quality and delivery.

Candidates should have at least 2 years in service admin or similar, strong data entry and communication skills, with