Service Administration Specialist

Crown Equipment Corporation; Bunbury; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Discounts & cashback

Wellbeing platform

Private health insurance

Inclusive workplace

Employee assistance program

Job summary

Crown Equipment is seeking an organized, motivated administrative team player to join our Brisbane Service Department on an 18-month maternity leave contract. You will deliver exceptional customer service and practical administration support in a fast-paced environment.

Key duties include processing service, trade-in and factory job cards, assisting with audits in the AS400 system, handling customer inquiries, coordinating technicians, and backing up colleagues to meet targets while building

Qualifications

• Administrative experience required.
• Intermediate computer skills, Excel necessary
• SAP, Maximo, or AS400 desired but not required
• Exceptional verbal and written communication skills

Responsibilities

• Review and accurately process Service Job Cards (SJC), Trade In Job Cards (TJC), Factory Job Cards (FJC), pre-deliveries, and credit within the required deadlines provided.
• Assist with weekly audits of all electronic job cards including the additional labour costs, part numbers, correct serial numbers, and job codes within the AS400 System.
• Answer all incoming requests in a courteous and efficient manner to interpret the customers’ requirements accordingly and attend to such promptly, as well as ensuring all enquiries are documented.
• Aid the Customer Service Centre Department in finding available technicians and assist with sorting out concerns in a timely manner.
• Provide general backup and support to administration staff daily and assist when other team members are on leave in meeting their targets and set deadlines.
• Ensure that a good rapport and business relationship is established with internal and external customers.

Job description

Crown Equipment is seeking an organized, motivated administrative team player to join our Brisbane Service Department on an 18-month maternity leave contract. You will deliver exceptional customer service and practical administration support in a fast-paced environment.

Key duties include processing service, trade-in and factory job cards, assisting with audits in the AS400 system, handling customer inquiries, coordinating technicians, and backing up colleagues to meet targets while building