Rental Coordinator

Crown Equipment Pty Ltd - Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts and cashback from retailers

Health and wellbeing platform access

Corporate private health insurance

Inclusive working environment

Employee Assistance Program

Job summary

Crown Equipment Pty Ltd - Australia is seeking a Rental Coordinator to support the efficient operation of our rental business. You will coordinate equipment movements, manage rental agreements and provide high-quality customer service across Sales, Service and Transport.

The role requires excellent organisation, the ability to handle competing priorities and meticulous attention to fleet records and day-to-day rental activities. Join a team that values accuracy and proactive service delivery.

Qualifications

• Minimum 2 years' experience in administration, service coordination, customer service, or a similar role.
• Strong organisational skills with the ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• High attention to detail with strong accuracy and problem-solving ability.
• Proficient in Microsoft Office (Outlook, Excel and Word).
• Experience in rental, fleet, transport or a related industry is desirable.

Responsibilities

• Coordinate rental enquiries, customer requests and stakeholder communication
• Manage rental equipment allocations, agreements, deliveries, collections and off-hires
• Maintain fleet records, equipment availability, utilisations and inventory accuracy
• Coordinate transport, workshop repairs and equipment movements to meet operational requirements
• Process rental adjustments, credits, invoicing and related documentation
• Maintain accurate records and reporting while supporting continuous improvement initiatives

Skills

Organisational skills

Stakeholder management

Communication

Attention to detail

Microsoft Office

Rental industry exp

Tools

Fleet management

Job description

Join Crown Equipment as a Rental Coordinator and play a key role in supporting the efficient operation of our rental business. Working closely with customers and internal stakeholders across Sales, Service and Transport, you will coordinate equipment movements, manage rental agreements and help deliver outstanding customer service.

This fast-paced and varied role suits someone who is highly organised, able to manage competing priorities and committed to providing accurate, timely and professional support while maintaining fleet records and supporting day-to-day rental operations.

Requirements

Key Responsibilities

• Coordinate rental enquiries, customer requests and stakeholder communication
• Manage rental equipment allocations, agreements, deliveries, collections and off-hires
• Maintain fleet records, equipment availability, utilisations and inventory accuracy
• Coordinate transport, workshop repairs and equipment movements to meet operational requirements
• Process rental adjustments, credits, invoicing and related documentation
• Maintain accurate records and reporting while supporting continuous improvement initiatives

Skills & Experience

• Minimum 2 years' experience in administration, service coordination, customer service, or a similar role
• Strong organisational skills with the ability to manage competing priorities
• Excellent communication and stakeholder management skills
• High attention to detail with strong accuracy and problem-solving ability
• Proficient in Microsoft Office (Outlook, Excel and Word)
• Experience in rental, fleet, transport or a related industry is desirable

What sets us apart?

Crown's history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that's why, as a Crown employee you get to enjoy:

Benefits

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.