Service Coordinator

Otis Elevators; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Otis Elevators in Mascot, NSW is seeking a Service Coordinator to be the face of Electra Lifts’ service operations. The role reports to the Office Manager and focuses on delivering premium service to customers while coordinating administrative tasks across service, project and sales teams.

The ideal candidate has 3-5 years in coordination or admin roles, strong communication skills, and proficiency with Microsoft Office. This on-site position offers growth within a global elevator leader.

Qualifications

• Higher School Certificate (HSC) or relevant tertiary education.
• 3-5 years experience in project coordination, customer service or administrative positions.
• Strong verbal and written communication skills.
• Good knowledge of Microsoft Office and other IT platforms.
• Team player, agile and adaptable; strong time management.

Responsibilities

• Weekly checking and preparation of timesheets for Service Manager approval.
• Processing of chargeable calls (BWOC) ensuring invoices and descriptions are clear, obtaining POs as needed.
• Book T work jobs on the system upon order receipt and close T jobs when completed, including staged invoicing.
• Prepare customer reports daily/monthly/quarterly and ad-hoc admin work as required.
• Upload and maintain customer portals and ensure work orders are closed out efficiently.
• Collaborate with Administrators, Sales Reps, Project and Service Managers to meet customer requirements.
• Assist Sales Reps and Service/Project Managers with debt collection efforts.
• Prepare credits (ECNs) within the system as authorized by management.
• Provide Annual Maintenance Statements and lift registrations as required for customers.
• Identify process improvement opportunities and facilitate continuous improvement.

Skills

Customer service

Communication

Time management

Team player

Education

HSC or tertiary education

Tools

Microsoft Office

Job description

Come and join Electra today. Electra Lifts is an elevator company who have been in operation for over 45 years.

We specialize in Lift Maintenance, Modernizations, Replacements and New Installations. We maintain lifts all across Sydney and have a well‑structured team to support our continued growth and expansion with main office located in Mascot, NSW.

Date Posted:

2026-10-20

Country:

Australia

Location:

LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia

Come and join Electra today. Electra Lifts is an elevator company who have been in operation for over 45 years.

We specialize in Lift Maintenance, Modernizations, Replacements and New Installations. We maintain lifts all across Sydney and have a well‑structured team to support our continued growth and expansion with main office located in Mascot, NSW.

About You

We are looking for a Service Coordinator. This is a permanent role, based in our Mascot, NSW office, and reports to the Electra Office Manager.

In this role, you are customer‑focused and responsible for representing Electra Lifts positively to existing and prospective customers. As a results‑focused individual, you will continually seek to improve the provision of products/services to customers.

Your role includes the ability to positively influence the customer primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.

Key responsibilities

• Weekly checking and preparation of timesheets for Service Manager approval.
• Processing of chargeable calls (Bill without Cost - BWOC) ensuring that invoice and charging descriptions and are very clear. This will include obtaining POs from some customers to enable invoicing
• Book T work jobs on the system upon order receipt and close T jobs on the system when the job is completed. This will include managing staged invoicing on larger T jobs.
• Prepare customer reports as required (daily/monthly/quarterly) and ad‑hoc admin work as required by the customers and the Electra team.
• Upload and maintain customer portals ensuring that the information required to be uploaded is uploaded and the work orders within the portals are closed out efficiently.
• Work with other Administrators, Sales Reps, Project and Service Managers to ensure customer requirements are being met.
• Assist Sales Reps and Service/Project Managers with debt collection efforts.
• Prepare credits (ECN’s) within the system as authorized by management.
• Provides Annual Maintenance Statements and lift registrations as required for customers.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes

What you will need to be successful

• Higher School Certificate (HSC) or relevant tertiary education.
• Administration experience within the construction, engineering or elevator industry will be an added advantage.
• Have 3-5 years experience in project coordination, customer service or administrative positions.
• Strong verbal and written communication skills.
• Good knowledge and aptitude on Microsoft and other IT platforms.
• Team player, agile and adaptable
• Has good time management abilities and able to multi‑task.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at *******@otis.com.

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