Service Coordinator

Otis SE; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Otis Lifts is seeking a Service Coordinator for our Mascot, NSW office. You will be customer-facing and responsible for delivering premium service, managing administrative tasks, and supporting the Service Manager and teams across projects and invoices.

You will handle timesheets, invoicing, reporting, and customer portals while collaborating with Sales Reps, Project and Service Managers. A strong admin background and 3–5 years of relevant experience are preferred.

Qualifications

• Higher School Certificate (HSC) or relevant tertiary education.
• Administration experience within the construction, engineering or elevator industry will be an added advantage.
• 3–5 years experience in project coordination, customer service or administrative positions.
• Strong verbal and written communication skills.
• Good knowledge and aptitude on Microsoft and other IT platforms.
• Team player, agile and adaptable.
• Has good time management abilities and able to multi-task.

Responsibilities

• Weekly checking and preparation of timesheets for Service Manager approval.
• Processing of chargeable calls (BWOC) ensuring that invoice and charging descriptions and are very clear.
• This will include obtaining POs from some customers to enable invoicing Book T work jobs on the system upon order receipt and close T jobs on the system when the job is completed.
• This will include managing staged invoicing on larger T jobs.
• Prepare customer reports as required (daily/monthly/quarterly) and ad-hoc admin work as required by the customers and the Electra team.
• Upload and maintain customer portals ensuring that the information required to be uploaded is uploaded and the work orders within the portals are closed out efficiently.
• Work with other Administrators, Sales Reps, Project and Service Managers to ensure customer requirements are being met.
• Assist Sales Reps and Service/Project Managers with debt collection efforts.
• Prepare credits (ECN’s) within the system as authorized by management.
• Provides Annual Maintenance Statements and lift registrations as required for customers.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.

Skills

Customer service

Administration

Time management

Team player

Communication

Education

HSC or relevant tertiary education

Tools

Microsoft Office

Job description

Location and Details

Country: Australia Location: LOC7038 : 9 & 13/4 Bronti Street, Mascot NSW 2020, Australia

Come and join Electra today. Electra Lifts is an elevator company who have been in operation for over 45 years. We specialize in Lift Maintenance, Modernizations, Replacements and New Installations. We maintain lifts all across Sydney and have a well-structured team to support our continued growth and expansion with main office located in Mascot, NSW.

About You

We are looking for a Service Coordinator. This is a permanent role, based in our Mascot, NSW office, and reports to the Electra Office Manager. In this role, you are customer-focused and responsible for representing Electra Lifts positively to existing and prospective customers. As a results-focused individual, you will continually seek to improve the provision of products/services to customers. Your role includes the ability to positively influence the customer primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.

Key Responsibilities

• Weekly checking and preparation of timesheets for Service Manager approval.
• Processing of chargeable calls (Bill without Cost - BWOC) ensuring that invoice and charging descriptions and are very clear.
• This will include obtaining POs from some customers to enable invoicing Book T work jobs on the system upon order receipt and close T jobs on the system when the job is completed.
• This will include managing staged invoicing on larger T jobs.
• Prepare customer reports as required (daily/monthly/quarterly) and ad-hoc admin work as required by the customers and the Electra team.
• Upload and maintain customer portals ensuring that the information required to be uploaded is uploaded and the work orders within the portals are closed out efficiently.
• Work with other Administrators, Sales Reps, Project and Service Managers to ensure customer requirements are being met.
• Assist Sales Reps and Service/Project Managers with debt collection efforts.
• Prepare credits (ECN’s) within the system as authorized by management.
• Provides Annual Maintenance Statements and lift registrations as required for customers.
• Identify process improvement opportunities and help facilitate continuous improvement to satisfy the customers of your processes.

What you will need to be successful

• Higher School Certificate (HSC)or relevant tertiary education.
• Administration experience within the construction, engineering or elevator industry will be an added advantage.
• Have 3-5 years experience in project coordination, customer service or administrative positions.
• Strong verbal and written communication skills.
• Good knowledge and aptitude on Microsoft and other IT platforms.
• Team player, agile and adaptable
• Has good time management abilities and able to multi-task.

Equal Opportunity Employer

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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