Service & Installation Coordinators

Climatic Geelong; Geelong; On-site; AUD 34,000 - 44,000; Full time

Job summary

Climatic Geelong is seeking a proactive coordinator to join our Geelong office. You’ll act as a key link between customers, technicians and managers, keeping jobs organised and stakeholders informed.

You’ll handle calls, book appointments, coordinate schedules and ensure accurate job records. This role suits someone with a friendly phone manner, strong organisation and a can-do attitude, ready to grow with the team.

Qualifications

• Organised and capable of managing a busy day.
• Clear communicator who liaises with customers, technicians and managers.
• Experience in administration or customer service is preferred; air conditioning experience is not essential.

Responsibilities

• Answer calls and assist with customer enquiries.
• Book appointments and coordinate technician schedules.
• Keep customers informed and manage job information.
• Coordinate orders, deliveries and invoicing-ready files.
• Maintain accurate records and resolve everyday issues.
• Support managers and adapt as priorities shift.

Skills

Phone communication

Organisation

Attention to detail

Initiative

Problem solving

Adaptability

IT skills

Job description

Organised, great with people and ready to take ownership?

Climatic Air Conditioning is growing, and we’re looking for proactive, friendly people to join our Geelong office team.

If you enjoy organising a busy day, helping customers and making things happen, this could be your next opportunity.

About the role

You’ll be a key connection between our customers, technicians and managers—keeping jobs organised, people informed and the details taken care of.

Your day will include:

• Answering calls and helping with customer enquiries.
• Booking appointments and coordinating schedules.
• Keeping customers updated throughout their job.
• Working with technicians and suppliers to keep work moving.
• Organising orders, deliveries and job information.
• Following up outstanding items and preparing completed jobs for invoicing.
• Keeping accurate records and resolving everyday issues.

You’ll have clear responsibilities, support from our managers and room to make decisions as your confidence and capability grow.

About you

You’re someone who follows through. You notice what needs doing, communicate clearly and enjoy being part of a team that takes pride in its work.

We’re looking for:

• A friendly, confident phone manner.
• Strong organisation and attention to detail.
• Initiative and a practical approach to problem-solving.
• The ability to adapt when plans change.
• Confidence using computers and learning new systems.
• Reliability, a positive attitude and willingness to learn.

You may have experience in administration, customer service, scheduling, hospitality, real estate or a trade business. Air conditioning experience isn’t essential.

Whether you’re an experienced coordinator or ready to build on your existing skills, we’d love to hear from you.

Why Climatic?

We’re building a business known for quality workmanship, reliable service and looking after our customers.

You’ll work closely with our leadership and field teams, contribute ideas and have the opportunity to grow with the business.

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