Service Field Technician

Pharma People; Melbourne; Híbrido; AUD 60.000 - 90.000; Jornada completa

Descripción de la vacante

Pharma People in Melbourne is seeking a Field Service Technician to install and maintain spray tanning equipment for clients across Australia and New Zealand. This hybrid role combines hands-on fieldwork with in-office support, ensuring equipment is configured, installed on time, and functioning reliably.

The successful candidate will troubleshoot hardware and software issues, provide remote guidance, and train customers on equipment use while logging service details and contributing to

Formación

• Experience in field service or technical support, preferably with beauty equipment.
• Strong mechanical and electrical troubleshooting skills.
• Ability to troubleshoot, test, repair and service equipment.
• Willingness to travel nationwide, with some international travel.
• Valid driver's license and reliable vehicle.
• Excellent communication and customer service.

Responsabilidades

• Install and configure spray tanning equipment at client locations.
• Perform scheduled maintenance and repair work as needed.
• Troubleshoot on-site issues, diagnosing hardware and software problems.
• Handle incoming technical support calls and provide troubleshooting assistance to customers.
• Log, track, and resolve support tickets efficiently, escalating complex issues when necessary.
• Offer remote guidance to customers on usage, maintenance, and problem-solving for spray tanning equipment.
• Provide hands-on training to clients on how to use and maintain their equipment.
• Follow up with customers after installation to ensure satisfaction and address any additional needs.
• Maintain accurate documentation of service visits, installations, and tech support logs.
• Report recurring issues and potential improvements to the product and technical teams.

Conocimientos

Field service experience

Mechanical troubleshooting

Technical troubleshooting

Remote support

Ticketing systems

Customer service

Independent work

Travel flexibility

Driver's license

Physical fitness

Educación

Technical certifications in electronics/HVAC

Herramientas

Tech support software

Diagnostic tools

Remote diagnostics

Descripción del empleo

Is a leading colour technology company for skin, revolutionising the modern tan, they use the highest quality ingredients and the latest innovations to provide the most natural-looking colour. With more than 20 years of experience, our client is the global industry leader of spray tanning, wellness & self-tanning.

The Role:

We are seeking a motivated and skilled Field Service Technician to join our team. This is a hybrid role, combining hands‑on fieldwork with in‑office responsibilities. The successful candidate will install and maintain spray tanning equipment at customer locations across Australia and NZ and provide technical support and troubleshooting assistance both on site and remotely. You will work directly with our customers and support teams to ensure equipment is installed on time, correctly, functioning optimally, and that all technical issues are resolved promptly.

Key Responsibilities:

• Install and configure spray tanning equipment at client locations, ensuring proper setup and operation.
• Perform scheduled maintenance and repair work as needed.
• Troubleshoot on‑site issues, diagnosing and resolving hardware and software problems.
• Handle incoming technical support calls and provide troubleshooting assistance to customers experiencing issues.
• Log, track, and resolve support tickets efficiently, escalating complex issues when necessary.
• Offer remote guidance to customers on usage, maintenance, and problem‑solving for spray tanning equipment.
• Provide hands‑on training to clients on how to use and maintain their equipment.
• Follow up with customers after installation to ensure satisfaction and address any additional needs.
• Maintain accurate documentation of service visits, installations, and tech support logs.
• Report recurring issues and potential improvements to the product and technical teams.

Your Profile:

• Experience in field service, technical support, or a related role (preferably with spray tanning or similar equipment).
• Strong mechanical and technical troubleshooting skills.
• Ability to troubleshoot, test, repair and service equipment
• Ability to work remotely, schedule and manage time and expenses well and adapt to changing work schedules
• Proficiency in using technical support software, ticketing systems, and related tools.
• Excellent communication and customer service skills.
• Strong independent working skills—ability to manage tasks with minimal supervision, organize your schedule, and solve problems effectively.
• Comfortable with nationwide travel for on‑site installations
• Valid Drivers License and reliable vehicle required
• Physically fit and capable of handling the demands of on‑site equipment installations, including lifting, bending, and working in various environments.

Skills Required:

• Prior experience with spray tanning equipment or other beauty industry equipment.
• Technical certifications in electronics, HVAC, or similar fields are a plus.
• Physically fit

Working Conditions:

Hybrid role: On‑site installation visits (~50%) and office‑based technical support (~50%).

Nationwide travel with some international travel required for on‑site installations support.

Flexible hours may be needed based on customer schedules and emergencies.