Spray-Tanning Field Service Technician (Hybrid)

Pharma People; Melbourne; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

Pharma People in Melbourne is seeking a Field Service Technician to install and maintain spray tanning equipment for clients across Australia and New Zealand. This hybrid role combines hands-on fieldwork with in-office support, ensuring equipment is configured, installed on time, and functioning reliably.

The successful candidate will troubleshoot hardware and software issues, provide remote guidance, and train customers on equipment use while logging service details and contributing to

Qualifications

• Experience in field service or technical support, preferably with beauty equipment.
• Strong mechanical and electrical troubleshooting skills.
• Ability to troubleshoot, test, repair and service equipment.
• Willingness to travel nationwide, with some international travel.
• Valid driver's license and reliable vehicle.
• Excellent communication and customer service.

Responsibilities

• Install and configure spray tanning equipment at client locations.
• Perform scheduled maintenance and repair work as needed.
• Troubleshoot on-site issues, diagnosing hardware and software problems.
• Handle incoming technical support calls and provide troubleshooting assistance to customers.
• Log, track, and resolve support tickets efficiently, escalating complex issues when necessary.
• Offer remote guidance to customers on usage, maintenance, and problem-solving for spray tanning equipment.
• Provide hands-on training to clients on how to use and maintain their equipment.
• Follow up with customers after installation to ensure satisfaction and address any additional needs.
• Maintain accurate documentation of service visits, installations, and tech support logs.
• Report recurring issues and potential improvements to the product and technical teams.

Skills

Field service experience

Mechanical troubleshooting

Technical troubleshooting

Remote support

Ticketing systems

Customer service

Independent work

Travel flexibility

Driver's license

Physical fitness

Education

Technical certifications in electronics/HVAC

Tools

Tech support software

Diagnostic tools

Remote diagnostics

Job description

Pharma People in Melbourne is seeking a Field Service Technician to install and maintain spray tanning equipment for clients across Australia and New Zealand. This hybrid role combines hands-on fieldwork with in-office support, ensuring equipment is configured, installed on time, and functioning reliably.

The successful candidate will troubleshoot hardware and software issues, provide remote guidance, and train customers on equipment use while logging service details and contributing to