Service Excellence Specialist - Membership Services

Teachers Health Group; Sydney; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Attractive leave benefits

Hybrid working model

Subsidised private health insurance

Discounts on products and services

Wellbeing program

Public transport access

Résumé du poste

Teachers Health Group is seeking a Service Excellence Specialist for its Membership Services team in Sydney. The role focuses on coaching frontline staff, developing learning plans, and improving service outcomes for members.

You will deliver targeted training, support new starters during induction, and collaborate with leaders to close performance gaps. The position is a 12-month fixed-term contract with hybrid working options and attractive employee benefits.

Qualifications

• Strong coaching and feedback delivery skills.
• Understanding of adult learning principles.
• Experience in customer service or contact centre environment.
• Ability to design and deliver training materials and assessments.
• Experience coaching or mentoring new starters.

Responsabilités

• Deliver side-by-side and group coaching sessions to Membership Services staff.
• Provide targeted feedback and development plans to team members.
• Apply diverse learning techniques to suit different styles.
• Collaborate with Team Leaders and SMEs to identify training needs and skill gaps.
• Create engaging learning materials such as quizzes and assessments.
• Support induction for new starters and help apply training on the job.
• Promote a positive learning culture that builds confidence and resilience.
• Utilise performance data to recommend ongoing coaching initiatives.

Connaissances

Coaching

Feedback

Adult learning

Customer service

Training design

Induction programs

Description du poste

Service Excellence Specialist - Membership Services

• Customer Service
• Sydney Office
• Fixed-Term Full Time Contract

23/10/2026

• Attractive leave benefits

Service Excellence Specialist - Membership Services

12 Month Fixed - Term Contract

Empower our frontline team to deliver outstanding member experiences.

Do you have a passion for coaching, developing others, and helping people succeed? We’re looking for a Service Excellence Specialist to uplift the skills and confidence of our frontline Membership Services team. You’ll play a key role in creating a culture of learning and continuous improvement – helping our people provide exceptional service to our members every day.

What we have to offer?

• Attractive leave benefits
• Hybrid working model (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 500,000 teachers, education staff & their families.

What will you do? / How will you help?

As a Service Excellence Specialist, you’ll:

• Deliver side-by-side and group coaching sessions to our Membership Services staff
• Support team members with targeted feedback and development plans
• Apply a variety of learning techniques to suit different learning styles
• Collaborate with Team Leaders and Subject Matter Experts to identify training needs and skill gaps
• Create and deliver engaging learning materials such as quizzes and assessments
• Support new starters during induction and help them apply their training on the job
• Promote a positive learning culture that builds confidence, accountability and resilience
• Use performance data and insights to recommend ongoing coaching and training initiatives

What do you need? /What are we looking for?

We’re looking for someone who has:

• Excellent communication and interpersonal skills
• The ability to give constructive feedback in a supportive and professional way
• Strong understanding of adult learning principles and education methods
• Experience in a customer service or contact centre environment
• A knack for identifying performance gaps and helping others reach their potential
• Experience in coaching, mentoring, or training others
• The ability to work autonomously and take accountability for tasks and responsibilities

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]

The Diversity Council Australia has recognised our ongoing commitment to fostering an inclusive culture. We've consistently exceeded the Australian Workforce average in their Inclusion@Work Index and are thrilled to be named an inclusive employer once again for 2025-2026.