Inbound Customer Service Representative

Ourmob.com.au Chemistry Pty; Wollongong City Council; Hybrid; AUD 84,000 - 102,000; Full time

Benefits offered by this job

Hybrid work model

Private health insurance discount

Product/service discounts

Wellbeing program

Job summary

Teachers Health in Wollongong is seeking a motivated Customer Service Advisor for our Membership Services (Contact Centre) team. You’ll connect with and provide the very best service to our members in a fast-paced environment.

After training, you’ll handle inquiries, learn our products, and help members maximise their membership while meeting KPI targets. The role offers hybrid work, training, benefits and a supportive not-for-profit culture.

Qualifications

• Customer service experience is required.
• Experience taking calls in a busy contact centre is desirable.
• Excellent verbal and written communication skills.
• Ability to work across multiple systems.
• Willingness to learn and meet output and quality KPI targets.
• Australian Citizenship or permanent residency required.

Responsibilities

• Solve members’ enquiries and issues.
• Understand and stay informed about our products and services.
• Help members maximise their membership and make changes when requested.
• Collaborate with teammates and follow policies and procedures.

Skills

Customer service

Call center

Verbal communication

Written communication

Multi-system use

KPI awareness

Job description

Good with people? You’ll be great for us!

Wollongong | Permanent | Hybrid working | $92,902 (incl. super)

At Teachers Health, we like to be the best part of our members' day and leave them feeling uplifted and heard. Our inbound Contact Centre is far from boring, and we’re looking for great people to join our team!

What we have to offer?

• Attractive leave benefits
• Hybrid working model (after training) (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport
• Full training on products and services provided

Who are we?

Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of more than 500,000 teachers, education staff & their families.

How will you help?

Our Membership Services (Contact Centre) team are our brand champions, who connect with and give the very best service to our loyal members. Our fast-paced, high-energy contact centre means that not every day will be the same.

You’ll Make a Difference By

• Solving our members’ enquiries and issues
• Understanding and staying on top of our products and services
• Helping our members get the most out of their membership, and assisting them to make changes if requested
• Collaborating and assisting your teammates
• Understanding and following our policies and procedures

What’s in it for you?

Lots! As well as being Australia’s largest industry-based health fund, we’re proud to be for our members, a not-for-profit. We have a fantastic company culture and strong brand that you can stand proudly behind. You’ll get employee discounts on Teachers Health products, and ongoing training, development and career progression opportunities - including our generous wellbeing program & much more. Plus, we're based in Wollongong city in a fantastic location, close to Wollongong train station and a short walk into Wollongong CBD

This role starts on Monday 23rd November 2026.

While you're in training (12-week period), your shifts will range between 8:30am to 5:00pm. Once the training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 8:00am to 7:00pm Monday to Thursday and 8:00am - 6:00pm Friday.

What do you need?

This can be an exciting and fast paced role, which means you’ll need:

• Customer service experience (this is a must!)
• Experience taking calls in a busy contact centre environment (desirable)
• Excellent verbal and written communication
• The ability to work across multiple systems
• Willingness to learn, and ability to meet output and quality KPI’s and competencies
• It’ll also be an advantage if you have insurance and/or experience in complex customer-focused roles
• You must be an Australian Citizen or Permanent Resident to be considered for this role

To set you up for success, you’ll need to commit to the full 12-week training programme without planned leave. The office will be closed during the Christmas period including all public holidays and from 29 to 31 December

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with [e-mail]

Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, it doesn't automatically exclude you. Each application will be considered on its merits