Sales Consultant - Cx Membership Growth

Ourmob.com.au Chemistry Pty; Sydney; Hybrid; AUD 65,000 - 90,000; Part time

Benefits offered by this job

6 weeks annual leave

Hybrid work

Private health discount

Central location

Wellbeing programme

Parental leave 18 weeks

Long service leave

Job summary

Teachers Health is seeking a team member to deliver a positive, seamless sign-up experience for prospective and new members during the onboarding journey, covering a 12‑month parental leave.

You will drive growth through a multi‑channel sales strategy, meet KPIs, and build lasting relationships while adapting to evolving products and priorities. This role is heavily phone-based and requires a proactive approach to turning inquiries into sales.

Qualifications

• Experience in revenue-focused sales and customer service.
• Ability to manage leads through the sales funnel with conversion focus.
• Strong written and verbal communication.

Responsibilities

• Deliver high-quality customer service, information and support to prospective members
• Maintain up to date skills and knowledge of THF products, policies, and procedures
• Resolve inbound & outbound sales enquiries by phone or email in a timely and professional manner
• Follow the sales process to identify customer needs and match TH products to growth objectives
• Provide accurate advice and options to external customers; Use resources effectively
• Successfully convert leads or opportunities to a sale through our value proposition
• Deliver on individual KPIs & contribution towards team targets
• Adhere to a schedule and communicate with the larger team to cover all lead channels
• Establish, develop and maintain positive business and customer relationships
• Maintain and develop effective communication techniques and customer service skills

Skills

Sales experience

Lead management

Sales strategy

Relationship building

Multitasking & analysis

Communication skills

Self-motivation

Job description

In this role, you’ll be responsible for delivering a positive and seamless experience for prospective and new members during the sign-up process to the fund. This is a 12-month fixed-term opportunity, covering a period of parental leave.

As a team member you will be accountable for driving the growth of the fund through a multi-channel sales strategy, by meeting KPIs that contribute to the overall team targets.

What We Have To Offer

• 6 weeks of annual leave
• Hybrid working model
• Subsidised private health insurance and discounts on our products and services
• Fantastic central location in Surry Hills
• Employee well-being programme
• 18 weeks paid parental leave for eligible employees
• Additional long service leave

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.

About This Role

This role operates in a fast-paced environment where priorities, business initiatives, products and processes may evolve regularly. The successful candidate will demonstrate adaptability, resilience and the ability to respond positively to change while continuing to deliver excellent customer and sales outcomes.

What will you do?

• Deliver high-quality customer service, information and support to prospective members
• Maintain up to date skills and knowledge of THF products, policies, and procedures
• Resolve inbound & outbound sales enquiries by phone or email in a timely and professional manner
• Follow the sales process to identify customer needs and match appropriate TH products to customer needs to achieve growth objectives
• Provide accurate advice and options to external customers; Use work time and work resources effectively
• Successfully convert leads or opportunities to a sale through our value proposition
• Deliver on individual KPIs & contribution towards team targets
• Adhere to a schedule and use effective communication with the larger team to maintain coverage for all lead channels.
• Establish, develop and maintain positive business and customer relationships
• Maintain and look to develop ideal communication techniques and customer service skills

This role is heavily phone-based, with consultants spending most of their day handling inbound and outbound calls. The ability to build rapport quickly, manage a high volume of enquiries and consistently identify sales opportunities is essential.

What do you need?

• Background of sales and customer service with a focus on revenue growth
• Ability to proactively and reactively manage leads through the sales funnel, with a focus of customer service and conversion metrics
• Solid understanding of sales and marketing-led sales approaches. Successful experience in delivering bottom line results and meeting sales targets
• Excellent relationship building skills with the ability to build rapport quickly
• Strong multi-tasking, problem solving and analytical skills, particularly with attention to detail
• Exceptional written and verbal communication skills
• Self-motivation and drive to reach or exceed goals

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with [e-mail]