Sales Consultant - Cx Membership Growth

Teachers Health Fund; Sydney; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

6 weeks annual leave

Subsidised private health insurance

Hybrid working model

Fantastic central location in Surry H‎

Employee well-being programme

18 weeks paid parental leave

Additional long service leave

Job summary

Teachers Health Fund is seeking a sales and customer service professional for a 12-month fixed-term role, based in Sydney. The role focuses on delivering a seamless sign-up experience for prospective and new members while driving growth through multi-channel sales and KPI achievement.

You will manage inbound and outbound enquiries, maintain product knowledge, and build positive customer relationships to support the fund's growth objectives in a fast-paced environment.

Qualifications

• Background of sales and customer service with a focus on revenue growth
• Ability to proactively and reactively manage leads through the sales funnel, with a focus of customer service and conversion metrics
• Solid understanding of sales and marketing-led sales approaches. Successful experience in delivering bottom line results and meeting sales targets
• Excellent relationship building skills with the ability to build rapport quickly
• Self-motivation and drive to reach or exceed goals

Responsibilities

• Deliver high-quality customer service, information and support to prospective members
• Maintain up to date skills and knowledge of THF products, policies, and procedures
• Resolve inbound & outbound sales enquiries by phone or email in a timely and professional manner
• Follow the sales process to identify customer needs and match appropriate TH products to customer needs to achieve growth objectives
• Provide accurate advice and options to external customers; Use work time and work resources effectively
• Successfully convert leads or opportunities to a sale through our value proposition
• Deliver on individual KPIs & contribution towards team targets
• Adhere to a schedule and use effective communication with the larger team to maintain coverage for all lead channels.
• Establish, develop and maintain positive business and customer relationships
• Maintain and look to develop ideal communication techniques and customer service skills

Job description

In this role, you’ll be responsible for delivering a positive and seamless experience for prospective and new members during the sign-up process to the fund. This is a 12-month fixed-term opportunity, covering a period of parental leave.

As a team member you will be accountable for driving the growth of the fund through a multi-channel sales strategy, by meeting KPIs that contribute to the overall team targets.

What we have to offer:

• 6 weeks of annual leave
• Subsidised private health insurance and discounts on our products and services
• Fantastic central location in Surry Hills
• 18 weeks paid parental leave for eligible employees
• Additional long service leave

In this role, you’ll be responsible for delivering a positive and seamless experience for prospective and new members during the sign-up process to the fund. This is a 12-month fixed-term opportunity, covering a period of parental leave.

As a team member you will be accountable for driving the growth of the fund through a multi-channel sales strategy, by meeting KPIs that contribute to the overall team targets.

What we have to offer:

• 6 weeks of annual leave
• Hybrid working model
• Subsidised private health insurance and discounts on our products and services
• Fantastic central location in Surry Hills
• Employee well-being programme
• 18 weeks paid parental leave for eligible employees
• Additional long service leave

Who are we?

Teachers Health was created by teachers for teachers over 70 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of over 400,000 teachers, education staff & their families.

About this role

This role operates in a fast-paced environment where priorities, business initiatives, products and processes may evolve regularly. The successful candidate will demonstrate adaptability, resilience and the ability to respond positively to change while continuing to deliver excellent customer and sales outcomes.

What will you do?

• Deliver high-quality customer service, information and support to prospective members
• Maintain up to date skills and knowledge of THF products, policies, and procedures
• Resolve inbound & outbound sales enquiries by phone or email in a timely and professional manner
• Follow the sales process to identify customer needs and match appropriate TH products to customer needs to achieve growth objectives
• Provide accurate advice and options to external customers; Use work time and work resources effectively
• Successfully convert leads or opportunities to a sale through our value proposition
• Deliver on individual KPIs & contribution towards team targets
• Adhere to a schedule and use effective communication with the larger team to maintain coverage for all lead channels.
• Establish, develop and maintain positive business and customer relationships
• Maintain and look to develop ideal communication techniques and customer service skills

This role is heavily phone-based, with consultants spending most of their day handling inbound and outbound calls. The ability to build rapport quickly, manage a high volume of enquiries and consistently identify sales opportunities is essential.

What do you need?

• Background of sales and customer service with a focus on revenue growth
• Ability to proactively and reactively manage leads through the sales funnel, with a focus of customer service and conversion metrics
• Solid understanding of sales and marketing-led sales approaches. Successful experience in delivering bottom line results and meeting sales targets
• Excellent relationship building skills with the ability to build rapport quickly
• Strong multi-tasking, problem solving and analytical skills, particularly with attention to detail
• Exceptional written and verbal communication skills
• Self-motivation and drive to reach or exceed goals

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request an adjustment at any stage during the recruitment process by getting in touch with ****@teachershealth.com.au