Inbound Customer Service Representative

Teachers Health Group; Wollongong City Council; Híbrido; AUD 90.000 - 97.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive leave benefits

Hybrid working model

Subsidised private health insurance

Discounts on products and services

Wellbeing program

Accessible by public transport

Full training on products

Descripción de la vacante

Teachers Health Group in Wollongong, NSW, is seeking a customer service professional for our inbound Membership Services (Contact Centre). This permanent hybrid role starts with a 12-week training period, with shifts during training 8:30am–5:00pm, then seven-hour daily schedules.

You will handle member inquiries, provide product information, and help members make changes while meeting quality KPIs. Public transport access and generous benefits are offered.

Formación

• Customer service experience is a must.
• Experience taking calls in a busy contact centre is desirable.
• Excellent verbal and written communication skills.
• Ability to work across multiple systems.
• Willingness to learn and meet KPIs/competencies.
• Insurance experience is a plus.
• Australian citizen or permanent resident required to be considered.

Responsabilidades

• Resolve members' enquiries and issues.
• Understand and stay on top of products and services.
• Help members maximise their membership and make changes when requested.
• Collaborate with teammates and support the team.
• Follow company policies and procedures.

Conocimientos

Customer service

Call center

Verbal and written communication

Multisystem proficiency

KPI driven

Insurance experience

Australian citizen or PR

Descripción del empleo

Good with people? You’ll be great for us!

Wollongong | Permanent | Hybrid working | $92,902 (incl. super)

At Teachers Health, we like to be the best part of our members' day and leave them feeling uplifted and heard. Our inbound Contact Centre is far from boring, and we’re looking for great people to join our team!

What we have to offer?

• Attractive leave benefits
• Hybrid working model (after training) (flex your work/life balance)
• Subsidised private health insurance
• Discounts on our products and services
• Generous employee wellbeing program
• Easily accessible by public transport
• Full training on products and services provided

Who are we?

Teachers Health, was created by teachers for teachers over 65 years ago and is the only health fund exclusively for the education community. As a not-for-profit health fund, we exist for our members covering the lives of more than 500,000 teachers, education staff & their families.

How will you help?

Our Membership Services (Contact Centre) team are our brand champions, who connect with and give the very best service to our loyal members. Our fast-paced, high-energy contact centre means that not every day will be the same.

You’ll Make a Difference By

• Solving our members’ enquiries and issues
• Understanding and staying on top of our products and services
• Helping our members get the most out of their membership, and assisting them to make changes if requested
• Collaborating and assisting your teammates
• Understanding and following our policies and procedures

What’s in it for you?

Lots! As well as being Australia’s largest industry-based health fund, we’re proud to be for our members, a not-for-profit. We have a fantastic company culture and strong brand that you can stand proudly behind. You’ll get employee discounts on Teachers Health products, and ongoing training, development and career progression opportunities - including our generous wellbeing program & much more. Plus, we're based in Wollongong city in a fantastic location, close to Wollongong train station and a short walk into Wollongong CBD

This role starts on Monday 23rd November 2026. While you're in training (12-week period), your shifts will range between 8:30am to 5:00pm. Once the training is over, your scheduled hours will be seven hours per day, and shift scheduling will vary between 8:00am to 7:00pm Monday to Thursday and 8:00am - 6:00pm Friday.

What do you need?

This can be an exciting and fast paced role, which means you’ll need:

• Customer service experience (this is a must!)
• Experience taking calls in a busy contact centre environment (desirable)
• Excellent verbal and written communication
• The ability to work across multiple systems
• Willingness to learn, and ability to meet output and quality KPI’s and competencies
• It’ll also be an advantage if you have insurance and/or experience in complex customer-focused roles
• You must be an Australian Citizen or Permanent Resident to be considered for this role

To set you up for success, you’ll need to commit to the full 12-week training programme without planned leave. The office will be closed during the Christmas period including all public holidays and from 29 to 31 December

Teachers Health values diversity and inclusion and encourages applications from people with diverse backgrounds including First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, and people that identify as LGBTQIA+. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with [e-mail]

Please note: All final applicants for this position will be asked to consent to a criminal record check. But even if you have a criminal record, it doesn't automatically exclude you. Each application will be considered on its merits