Service Engineer

Solplanet; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Job summary

Solplanet is seeking a Service Engineer to provide technical troubleshooting and commissioning support for installers and customers in Melbourne. This role involves remote and on-site work, coordinating inverter replacements, and collaborating with international teams to resolve issues.

You will document cases in the CRM, deliver customer training, and help improve products and processes while ensuring satisfaction and cost efficiency in a fast-paced renewable energy environment.

Qualifications

• Bachelor or above technical degree in electrical engineering, renewable energy, PV engineering, or similar.
• Fluent in Chinese and English with native-level Mandarin skills.
• Knowledge of PV, energy storage, EV chargers tech requirements and market.
• Ability to work independently in a dynamic environment.
• PV-related industry experience is a plus.

Responsibilities

• Provide technical troubleshooting support to installers and customers via phone or digital channels.
• Provide commissioning support (remote or on-site).
• Collaborate with international and local colleagues to resolve customer issues.
• Plan and coordinate logistics to dispatch inverters for replacement and assist in collection.
• Support qualification, onboarding and management of new service partners.
• Document all case information using CRM software.
• Deliver training sessions to customers or internal colleagues.
• Identify opportunities to improve products and processes to enhance customer satisfaction and cost-effectiveness.
• Gather customer feedback to improve after-sales processes.

Skills

Bilingual (Chinese & English)

Independent work

Customer support

Troubleshooting

Education

Bachelor-level technical degree

Electrical/renewable energy focus

Job description

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

As a Service Engineer:

• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Your background and skills:

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in both Chinese and English, with native-level Mandarin communication skills.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.