Technical Service Intern

Sungrow; Sydney; On-site; AUD 17,000 - 22,000; Full time

Job summary

Sungrow in Sydney seeks a Technical Service Intern to gain hands-on experience with solar and battery energy storage systems. You will support customers, installers and partners with technical enquiries, troubleshooting, system configuration, and remote commissioning alongside our engineering team.

The internship emphasizes collaboration, documentation, and learning the latest solar technologies and regulatory requirements in Australia and New Zealand.

Qualifications

• Excellent written and verbal English communication.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple tasks with good organization.
• Attention to detail in technical documentation and configurations.
• Willingness to learn solar and storage system technologies.
• Comfort with remote troubleshooting and customer interaction.

Responsibilities

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with Sungrow products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and escalate recurring product issues to relevant teams.
• Identify trends in technical issues and suggest improvements to products or support processes.

Skills

Communication

Problem solving

Time management

Attention to detail

Education

Electrical Engineering

Renewable Energy Engineering

Job description

We are looking for a Technical Service Intern to join our team and gain hands‑on experience in solar and battery energy storage systems. You will support customers, installers, and partners with technical enquiries, troubleshooting, system configuration, and remote commissioning while working closely with our engineering team.

Key Responsibilities

• Provide professional technical support to customers, installers, and partners via phone, email, and remote access tools.
• Troubleshoot and resolve hardware and software issues with solar inverters and battery systems.
• Guide users through fault diagnosis and resolution procedures.
• Review solar and battery system designs to ensure compatibility with Sungrow products.
• Assist with remote commissioning and configuration of installed systems.
• Collaborate with internal engineering and R&D teams to resolve complex technical issues.
• Document and elevate recurring product issues to the appropriate departments.
• Identify trends in technical issues and suggest improvements to products or support processes.
• Keep up to date with the latest industry developments and regulatory requirements in Australia and New Zealand.
• Assist with providing technical support to customers, installers, and partners via phone, email, and remote access tools.
• Support the team in troubleshooting hardware and software issues related to solar inverters and battery systems.
• Assist users with fault diagnosis and basic troubleshooting procedures.
• Support the review of solar and battery system designs for compatibility with Sungrow products.
• Assist with remote commissioning and configuration of installed systems under supervision.
• Work with internal engineering and R&D teams to support the resolution of technical issues.
• Assist with documenting and escalating recurring product issues to relevant teams.
• Help identify common technical issues and contribute to improvements in products and support processes.
• Develop knowledge of the latest solar, battery, and renewable energy technologies, as well as relevant Australian and New Zealand requirements.

Requirements

• Currently pursuing a degree in Electrical Engineering, Renewable Energy Engineering, or a related discipline.
• Excellent communications skills (Written and Verbal) in English.
• Excellent and professional telephone customer service skills.
• Attention to detail and able to understand the big picture.
• Strong problem-solving and analytical skills.
• Strong organization and time management skills handling multiple tasks at once.