Field Service Engineer – Solar & EV Chargers

GoodWe; Victoria; On-site; AUD 70,000 - 100,000; Full time

Job summary

GoodWe is seeking a field service engineer to deliver tele- and on-site technical support for our solar and EV charger products. You will handle commissioning, troubleshooting, and firmware/hardware updates for Hybrid/storage inverters and EV chargers.

You will report issues to the head office with clear descriptions and work closely with installers and retailers to provide best-in-class customer experience, while performing regular follow-ups and building strong relationships.

Qualifications

• Bachelor degree or above in electrical or electronics.
• Preferred minimum 1 year in solar or EV charger industry, esp. troubleshooting.
• Strong ability to analyse and solve problems independently.
• Reliable and self-motivated with quick learning of new technologies.
• Excellent communication and customer-focused attitude.
• Good time management and organizational skills.
• Willingness to travel frequently and hold a driving license.

Responsibilities

• Provide tele- and on-site technical and post-sales support.
• Commissioning, troubleshooting, and firmware/hardware updates for Hybrid/storage inverters and EV chargers.
• Report to head office with clear descriptions of product failures.
• Proactively collaborate with installers and retailers to deliver top-tier customer experience.
• Regularly follow up on technical issues and maintain strong relationships with installers and retailers.

Skills

Analytical thinking

Independent problem solving

Reliability

Fast learner

MS Office familiarity

Excellent communication

Team collaboration

Time management

Willingness to travel

Driving license

Education

Bachelor's degree in electrical/electronics

Tools

Microsoft Office

Job description

GoodWe is seeking a field service engineer to deliver tele- and on-site technical support for our solar and EV charger products. You will handle commissioning, troubleshooting, and firmware/hardware updates for Hybrid/storage inverters and EV chargers.

You will report issues to the head office with clear descriptions and work closely with installers and retailers to provide best-in-class customer experience, while performing regular follow-ups and building strong relationships.