Service Engineer-EV Charger

GoodWe; Victoria; In loco; AUD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

GoodWe is seeking a field service engineer to deliver tele- and on-site technical support for our solar and EV charger products. You will handle commissioning, troubleshooting, and firmware/hardware updates for Hybrid/storage inverters and EV chargers.

You will report issues to the head office with clear descriptions and work closely with installers and retailers to provide best-in-class customer experience, while performing regular follow-ups and building strong relationships.

Competenze

• Bachelor degree or above in electrical or electronics.
• Preferred minimum 1 year in solar or EV charger industry, esp. troubleshooting.
• Strong ability to analyse and solve problems independently.
• Reliable and self-motivated with quick learning of new technologies.
• Excellent communication and customer-focused attitude.
• Good time management and organizational skills.
• Willingness to travel frequently and hold a driving license.

Mansioni

• Provide tele- and on-site technical and post-sales support.
• Commissioning, troubleshooting, and firmware/hardware updates for Hybrid/storage inverters and EV chargers.
• Report to head office with clear descriptions of product failures.
• Proactively collaborate with installers and retailers to deliver top-tier customer experience.
• Regularly follow up on technical issues and maintain strong relationships with installers and retailers.

Conoscenze

Analytical thinking

Independent problem solving

Reliability

Fast learner

MS Office familiarity

Excellent communication

Team collaboration

Time management

Willingness to travel

Driving license

Formazione

Bachelor's degree in electrical/electronics

Strumenti

Microsoft Office

Descrizione del lavoro

Key responsibilities

• Responsible for the tele- and on-site technical support and post sales support.
• Commissioning, troubleshooting, firmware/hardware updating Hybrid / storage inverter and EV charger.
• Reporting and following up with head office in relation to product failure with clear descriptions
• Pro-actively work with installers & retailers and provide them best-in class customer experience.
• Regular follow-ups on the technical issues and build a healthy relationship with installer & retailers.

Qualifications & Requirements

• Bachelor degree or above: must be electrical or electronics background.
• Preferred minimum 1 year of working experience in the solar or EV charger industry especially dealing with product trouble shootings
• Strong ability to analyse and solve problems independently.
• Reliable and self-motivated
• The ability to learn new technologies quickly
• Strong Microsoft office skills
• Ability to work effectively in a team environment,
• Excellent communication skills
• A friendly, positive and customer-driven attitude
• Excellent time management and organizational skills
• Adapt to frequent travel
• Driving license required.