Operations Coordinator - NSW/ACT - Security

Vicpro Security Pty Ltd; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Company vehicle or vehicle allowance

Career progression opportunities

Employee Assistance Program (EAP)

Supportive team culture

Opportunity to impact operational perf

Job summary

Vicpro Security Pty Ltd is seeking an experienced Operations Coordinator to support and coordinate our security operations across NSW and ACT. The role links clients, field teams and management to ensure service delivery excellence and compliance.

Applicants should have a minimum of 2 years in operations or security coordination, NSW Class 1 Security Licence, and a current driver’s licence with reliable vehicle. Location is NSW/ACT with travel as required.

Qualifications

• Minimum 2 years’ experience in operations, workforce coordination or security management.

Responsibilities

• Coordinate daily security operations across NSW and ACT.
• Build and maintain strong relationships with clients and stakeholders.
• Support management of security personnel, rosters and workforce planning.
• Conduct regular client communication and site visits; ensure SLA compliance.
• Review operational reports and provide recommendations for improvement.

Skills

Operations coordination

Security management

Workforce planning

Client relationships

Time management

Communication

Problem solving

Attention to detail

MS Office

Roster planning

Education

Certificate IV Leadership

Tools

Deputy

Workforce management systems

Job description

Operations Coordinator - NSW/ACT - Security

Vicpro Security Pty Ltd is a leading provider of security solutions in the Sydney metropolitan area. With over 15 years of experience, we have built a reputation for delivering high-quality services to a diverse range of clients. Our mission is to create a safer and more secure community, and we are proud to have a team of dedicated professionals who share this vision.

Join Allied Security and Help Drive Operational Excellence

Are you a highly organised, customer-focused professional who thrives in a fast-paced environment? Allied Security is seeking an experienced Operations Coordinator to support and coordinate our security operations across NSW and ACT.

Working closely with clients, security personnel and management, you will play a critical role in ensuring service delivery excellence, workforce coordination, compliance and client satisfaction.

About the Role

As an Operations Coordinator, you will be responsible for supporting the day-to-day management of security operations across multiple client sites throughout NSW and ACT.

You will be the key link between our clients, field teams and management, ensuring operational requirements are met while maintaining the highest standards of service delivery.

Key Responsibilities

• Coordinate daily security operations across NSW and ACT.
• Build and maintain strong relationships with clients and stakeholders.
• Support the management of security personnel, rosters and workforce planning.
• Conduct regular client communication and site visits as required.
• Ensure contractual obligations and service level agreements are achieved.
• Manage annual leave liabilities, leave planning and leave cash-out processes
• Reduce absenteeism through effective communication, performance management and policy reinforcement
• Assist with recruitment, onboarding and workforce mobilisation activities.
• Investigate and respond to operational issues, incidents and client concerns.
• Ensure compliance with company policies, licensing requirements and industry regulations.
• Monitor staffing levels and coordinate coverage for planned and unplanned absences.
• Review operational reports and provide recommendations for continuous improvement.
• Maintain accurate records, compliance documentation and operational reporting.
• Support business growth through exceptional client service and retention.

About You

To be successful in this role you will have:

• Previous experience in operations coordination, security management or workforce planning.
• Strong client relationship and stakeholder management skills.
• Exceptional organisational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Excellent written and verbal communication skills.
• High attention to detail and administration skills.
• Proficiency in Microsoft Office and workforce management systems.
• Ability to work both independently and collaboratively within a team.
• Minimum 2 years’ experience in operations, workforce coordination or security management.
• Current NSW Class 1 Security Licence.
• Current Driver’s Licence and reliable vehicle.
• Strong knowledge of rostering and workforce management principles.
• Ability to travel throughout NSW and ACT when required.
• Experience within the security industry.
• Knowledge of the NSW Security Industry Act 1997.
• Experience using Deputy or similar workforce management systems.
• Experience managing client portfolios and service delivery contracts.
• Certificate IV in Leadership & Management or related qualification.

Why Join Allied Security?

• Competitive salary package.
• Company vehicle or vehicle allowance (where applicable).
• Career progression opportunities within a growing national organisation.
• Supportive and collaborative team culture.
• Employee Assistance Program (EAP).
• Opportunity to make a genuine impact on operational performance and client success.

Location

Wetherill Park, NSW and ACT

NO AGENCIES PLEASE.

Only Shortlisted candidates will be contacted.