Service Delivery Coordinator

Adt Security; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Secure parking on site

Cafeteria on site

Social activities

Job summary

ADT Security is seeking an experienced Customer Service professional to join our team. You will deliver phone-based support, coordinate site visits, and help resolve customer inquiries in a fast-paced environment.

We offer training, a supportive team, and opportunities to grow within a long-standing security leader.

Qualifications

• Experience in a service delivery environment.
• Experience providing basic phone support.
• Strong communication and interpersonal skills.
• Proficiency with Microsoft Office suite.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Provide exceptional phone-based customer support.
• Coordinate site visits, service calls and installations.
• Manage customer disputes and resolutions.
• Prepare invoices and billing documents.
• Monitor and manage multiple email inboxes.
• Investigate problems and resolve them promptly.

Skills

Multitasking

Independent work

Communication

Microsoft Office

Organization

Team member

Tools

Microsoft Office

Job description

This is a fantastic opportunity for an experienced Customer Service professional to 'spread your wings', expand on your experience and develop your career.

About us

Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises.

At ADT Security we will fully support and train on our processes and procedures to further develop your experience and career. You will operate in a fast paced, busy environment, offering loads of variety with the opportunity to learn new things.

As part of a happy and motivated team you will be recognized with a competitive remuneration package and be valued for your contributions.

We provide stability, career opportunity and an agile, flat structured environment, that empowers people and promotes autonomy. We are at the leading edge of security and assist people with their security needs at all levels, so you will never run out of new challenges and opportunities to grow.

We promote from within and provide internal and external training opportunities, there is secure parking available on site, wonderful café and eating facilities, social activities and more.

About the position

Key Duties & Responsibilities

• Providing exceptional phone-based customer support to ensure our customers are getting the service they require.
• Coordinating site visits, service calls and installation work
• Customer disputes & resolutions management
• Preparing invoices & billing documentation
• Monitoring and managing multiple email inboxes
• Investigating problems and resolving them promptly

About You

• Ability to multitask and prioritize tasks.
• Ability to work independently as well as part of a team.
• Experience working in a service delivery department.
• Experience in providing basic support over the phone.
• Strong communication & interpersonal skills
• Proficient in Microsoft Office
• Detail-oriented with excellent organizational skills

We deliver excellence in customer service and pride ourselves in our continuous improvement principles. To continue to deliver on our Customer Service protocols, we have decided to add to our team of Customer Service professionals in appointing a Service Delivery Coordinator at our Queensland Head Office in Murarrie.

The Service Delivery Team effectively manages and coordinates all activities relating to our customers. The day-to-day focusses of this role will be to provide friendly and professional phone-based support to our internal teams and of course our customers.