IT Service Desk Specialist - Flexible, Impactful Support

Goodman Fielder; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Goodman Fielder in Sydney is seeking a Service Desk Analyst to be the first point of contact for IT support, providing timely assistance via phone, email, chat, and our ITSM platform. This role emphasizes customer experience and efficient incident handling.

You will work with a friendly, flexible team in Macquarie Park, develop your IT skills, and contribute to keeping the business running smoothly. Prior service desk experience is nice but not essential, with opportunities to learn and grow in

Qualifications

• Strong commitment to reliability and punctuality.
• Solutions-focused mindset and problem-solving.
• Outstanding communication and user-focused approach.
• Passion for IT and eagerness to learn.
• Familiarity with ITIL, Active Directory, or Office 365 is a bonus.

Responsibilities

• Provide IT support via phone, email, chat, or ITSM platform.
• Log interactions accurately and follow SLA guidelines.
• Escalate and resolve incidents to maintain business continuity.
• Participate in team meetings and knowledge-sharing sessions.

Skills

IT support

Communication skills

Problem-solving

Reliability and punctuality

IT knowledge

Tools

Active Directory

Office 365

ITIL

Job description

Goodman Fielder in Sydney is seeking a Service Desk Analyst to be the first point of contact for IT support, providing timely assistance via phone, email, chat, and our ITSM platform. This role emphasizes customer experience and efficient incident handling.

You will work with a friendly, flexible team in Macquarie Park, develop your IT skills, and contribute to keeping the business running smoothly. Prior service desk experience is nice but not essential, with opportunities to learn and grow in