Flexible IT Support Desk Analyst

Goodman Fielder Pty Limited; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Job summary

Goodman Fielder Pty Limited is seeking a Service Desk Analyst in Sydney to be the first point of contact for IT support. You will provide timely assistance via phone, email, chat, or our ITSM platform and help resolve or escalate incidents to maintain business continuity.

The role emphasizes strong communication, reliability, and a passion for learning about IT. Prior service desk experience is preferred but not essential, with potential familiarity of Active Directory and Office 365 being a

Qualifications

• Strong problem-solving and customer-focused communication skills.
• Experience providing IT support to end-users is valued.
• Familiarity with Windows environments and ITSM processes is a bonus.

Responsibilities

• Provide IT support via phone, email, chat, or ITSM platform and resolve or escalate issues.
• Log all interactions accurately and track incidents within SLA guidelines.
• Respond to urgent issues following established protocols to maintain business continuity.
• Participate in team meetings and knowledge-sharing to improve service delivery.

Skills

Problem-solving

Communication

IT support

Active Directory

Office 365

ITIL

Tools

Active Directory

Office 365

ITIL

Job description

Goodman Fielder Pty Limited is seeking a Service Desk Analyst in Sydney to be the first point of contact for IT support. You will provide timely assistance via phone, email, chat, or our ITSM platform and help resolve or escalate incidents to maintain business continuity.

The role emphasizes strong communication, reliability, and a passion for learning about IT. Prior service desk experience is preferred but not essential, with potential familiarity of Active Directory and Office 365 being a