Service Desk Agent — Kickstart Your IT Career

Datacom; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Programme (Da

Job summary

Datacom Australia is seeking a Service Desk Agent to be the first point of contact for our clients, delivering high-quality IT support by phone, email, and alert monitoring. You’ll work within the Managed Services team and follow ITIL processes to triage and resolve incidents.

Ideal candidates are self-starters with strong interpersonal skills, customer focus, and a collaborative mindset. Full-time, rotating hours across a Monday–Sunday roster, based in Adelaide.

Qualifications

• Self-starters who are motivated to kick-start their careers in technology.
• Team players with excellent interpersonal skills.
• Customer-centric superstars who deliver the best work.
• Awesome problem-solvers with fresh ideas.

Responsibilities

• Provide high-quality, efficient support via phone, email and alert monitoring.
• Identify, troubleshoot and resolve incidents and service requests following ITIL processes.

Skills

Self-starter mindset

Team player

Customer-centric

Problem-solving

Job description

Datacom Australia is seeking a Service Desk Agent to be the first point of contact for our clients, delivering high-quality IT support by phone, email, and alert monitoring. You’ll work within the Managed Services team and follow ITIL processes to triage and resolve incidents.

Ideal candidates are self-starters with strong interpersonal skills, customer focus, and a collaborative mindset. Full-time, rotating hours across a Monday–Sunday roster, based in Adelaide.