Service Desk Specialist: Elevate End-User IT Support

Leaders; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Leaders is seeking a Service Desk Analyst to join a busy IT support team in Western Australia. You will provide first-line technical assistance, manage incidents and service requests, and ensure timely support across Windows, Office, and AD environments.

Join a collaborative, customer-focused team and contribute to delivering valuable IT services to the community while developing your technical and people skills in a supportive workplace.

Qualifications

• Experience in a Service Desk, Help Desk, or IT Support role.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems, Microsoft Office applications, and Active Directory.
• Experience working with ticketing systems and incident management processes.
• Strong problem-solving, time management, and multitasking abilities.

Responsibilities

• Provide remote support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve IT incidents, escalating issues where required.
• Manage user accounts, access requests, and maintain accurate support documentation.

Skills

Customer service

Communication

Windows OS

Microsoft Office

Active Directory

Ticketing systems

Incident management

Problem-solving

Time management

Multitasking

Job description

Leaders is seeking a Service Desk Analyst to join a busy IT support team in Western Australia. You will provide first-line technical assistance, manage incidents and service requests, and ensure timely support across Windows, Office, and AD environments.

Join a collaborative, customer-focused team and contribute to delivering valuable IT services to the community while developing your technical and people skills in a supportive workplace.