Service Desk Analyst: Remote IT Support & Customer Care

Peoplebank; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Peoplebank is seeking a Service Desk Analyst to join a busy IT support team in Western Australia. You will provide first-level technical assistance, handle incidents and service requests, and ensure users receive timely help across Windows, Office, and Active Directory environments.

You will work remotely with end users via phone, email, and ticketing systems, logging issues, prioritising tasks, and maintaining clear documentation to help the organisation deliver essential services to the

Qualifications

• Experience in a Service Desk, Help Desk, or IT Support role.
• Strong customer service and communication skills.
• Knowledge of Windows operating systems, Microsoft Office, and Active Directory.
• Experience working with ticketing systems and incident management processes.
• Strong problem-solving, time management, and multitasking abilities.

Responsibilities

• Provide remote support to end users via phone, email, and ticketing systems.
• Troubleshoot and resolve IT incidents, escalating issues where required.
• Manage user accounts, access requests, and maintain accurate support documentation.

Skills

Service desk experience

Customer service

Communication

Problem solving

Time management

Multitasking

Tools

Active Directory

Microsoft Office

Windows OS

Ticketing systems

Job description

Peoplebank is seeking a Service Desk Analyst to join a busy IT support team in Western Australia. You will provide first-level technical assistance, handle incidents and service requests, and ensure users receive timely help across Windows, Office, and Active Directory environments.

You will work remotely with end users via phone, email, and ticketing systems, logging issues, prioritising tasks, and maintaining clear documentation to help the organisation deliver essential services to the