IT Help Desk Analyst - Elevate User Support & Quick Wins

Primo Sydney; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Job summary

JBS Australia is seeking a customer-focused IT Help Desk Analyst to provide first-level technical support across its operations in Australia and New Zealand. You’ll troubleshoot hardware and software, manage service requests, and help maintain high service levels within the IT Service Desk team.

This role offers growth in a large, diverse organisation with exposure to a broad range of technologies.

Qualifications

• Experience in IT Help Desk, Service Desk or technical support.
• Strong customer service and communication skills.
• Technical IT qualifications or relevant study.

Responsibilities

• Provide first-level technical support for hardware and software.
• Manage service requests and ensure timely assistance.
• Log, troubleshoot and resolve incidents; monitor SLAs.
• Escalate complex issues to specialist teams as needed.
• Participate in after-hours support on a rostered basis.
• Contribute to continuous improvement within the IT team.

Skills

Customer service

Communication

Problem solving

Teamwork

After-hours support

Education

Technical IT qualifications

Job description

JBS Australia is seeking a customer-focused IT Help Desk Analyst to provide first-level technical support across its operations in Australia and New Zealand. You’ll troubleshoot hardware and software, manage service requests, and help maintain high service levels within the IT Service Desk team.

This role offers growth in a large, diverse organisation with exposure to a broad range of technologies.