Service Desk Pro | Hybrid IT & On-Site Support
Atturra Limited
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Benefits offered by this job
Job summary
Atturra Limited is seeking an enthusiastic Service Desk Analyst to provide initial technical support to end-users and clients, with opportunities to advance to Desktop Engineer. You will diagnose, troubleshoot and resolve Level 1/2 incidents across hardware, software, networks and enterprise apps, while documenting actions and escalating when required.
Join a growing MSP environment in Australia with on-site client support, remote tool use and a strong focus on customer service and knowledge
Qualifications
- Minimum 5+ years in MSP, IT helpdesk or customer-facing technical role.
- Solid knowledge of hardware, OS and enterprise apps.
- Experience with remote support and RMM tools.
- Exposure to virtualization (VMware/Hyper-V) and Citrix is a plus.
- Strong Microsoft 365/cloud administration and basic networking skills.
Responsibilities
- Respond to service desk requests via phone, email, chat and ticketing systems.
- Troubleshoot Level 1/2 incidents across hardware, software, network.
- Document all interactions and solutions in the ticketing system.
- Escalate complex issues per escalation protocols.
- Provide on-site support as needed for client engagements.
Skills
Education
Tools
Job description
Atturra Limited is seeking an enthusiastic Service Desk Analyst to provide initial technical support to end-users and clients, with opportunities to advance to Desktop Engineer. You will diagnose, troubleshoot and resolve Level 1/2 incidents across hardware, software, networks and enterprise apps, while documenting actions and escalating when required.
Join a growing MSP environment in Australia with on-site client support, remote tool use and a strong focus on customer service and knowledge
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