Service Desk IT Support Technician

Network Technologies Queensland Pty Ltd; City of Brisbane; On-site; AUD 52,000 - 72,000; Full time

Job summary

Network Technologies Queensland Pty Ltd based in Brendale is seeking a Service Desk Technician (Level 1) to join our Service Desk team providing 1st level IT support to clients across various industries.

Ideal candidates have at least 6 months in a similar role, with MSP exposure and strong communication and documentation skills. You will install, support and maintain desktops, mobiles, servers, IP PBX systems, and provide remote and onsite support.

Qualifications

• 6 months experience in a similar service desk role.
• Experience with an MSP is preferred.
• Proficiency in Desktop/Server OS, AD, DNS, DHCP.
• Office 365/SharePoint and networking knowledge.
• Excellent communication and documentation skills.
• Valid driver's license.

Responsibilities

• Installing, supporting and maintaining desktops, notebooks and mobile devices
• Installing, supporting and maintaining server hardware and software infrastructure
• Installing, supporting and maintaining IP PBX systems and handsets
• Remote and Onsite support
• Preparing documentation and presenting progress reports to customers
• Other projects and duties as assigned

Skills

Communication skills

Documentation skills

Multi-tasking

Prioritisation

Problem solving

Driver's license

Tools

MSP experience

Job description

Based in Brendale, we are recruiting for a Service Desk Technician (Level 1) to join our Service Desk team, providing 1st level IT support

We provide a dynamic work environment and are committed to the growth and development of everyone working on the team.

At Network Technologies Queensland you would be part of an innovative team striving to deliver our services and solutions for clients across a wide breadth of industries.

Experience

Ideally, you will have 6 months work experience in a similar position.
Essential Technical Requirements:

Prior experience withan MSP supporting any of thefollowing technologies will be highly regarded:

Desktop and Server Operating Systems

Workstation (Laptop, Desktop, Mobility devices)

Server (Physical and Virtual)

Active Directory, DNS, DHCP

Office 365, Sharepoint

General Networking (understanding of routers, switches, wireless)

Ideally field experience and client facing history

Excellent communications skills, verbal and written

Excellent documentation skills including formatting and presentation

Ability to multi-task, prioritise and problem solve

A solid work ethic and the desire to learn and develop

Drivers License

The Role

Installing, supporting and maintaining desktops, notebooks and mobile devices

Installing, supporting and maintaining server hardware and software infrastructure

Installing, supporting and maintaining IP PBX systems and handsets

Remote and Onsite support

Identifying appropriate components, hardware and software to be recommended to the client

Preparing documentation and presenting progress reports to customers

Other projects and duties as assigned