Service Desk Analysts

Chandler Macleod; Canberra; On-site; AUD 80,000 - 100,000; Full time

Job summary

Chandler Macleod is recruiting on behalf of our client for an experienced Service Desk Analyst / End User Computing Engineer to join a high-performing technology team in Canberra, ACT. This role focuses on secure and modern workplace technology solutions, with hands-on activity in Intune, Entra ID and enterprise mobility.

You will work onsite with a minimum of four days per week in the office, supporting end users and enterprise IT services, while maintaining secure endpoint management and

Qualifications

• Strong experience with Microsoft Intune including enrolment, compliance and endpoint security.
• Experience with Microsoft Entra ID including conditional access and RBAC.
• Experience managing Android devices in enterprise environments.

Responsibilities

• Design, configure and manage Android devices using Intune MDM.
• Administer and support Microsoft Entra ID, including authentication policies and group management.
• Manage Azure services supporting Intune and Entra ID.
• Configure device protection and compliance policies for endpoints.
• Troubleshoot endpoint security and device issues.
• Maintain technical documentation and operational procedures.
• Assist end users with incidents, requests and provisioning activities.

Skills

Microsoft Intune

Microsoft Entra ID

Endpoint management

Android devices

Azure services

Conditional access

Education

Tertiary qualifications or industry certifications

Job description

Chandler Macleod is recruiting on behalf of our client for an experienced Service Desk Analyst / End User Computing Engineer to join a high-performing technology team supporting critical enterprise IT services. This is an exciting opportunity for an IT professional with strong expertise in Microsoft Intune, Microsoft Entra ID, endpoint management, and mobile device administration to contribute to the delivery of secure and modern workplace technology solutions.

This role is based in Canberra (ACT) and requires a commitment to onsite work, with a minimum of four days per week in the office.

About the Role

As a Service Desk Analyst / End User Computing Engineer, you will provide support for end users and enterprise IT services while contributing to the delivery and maintenance of secure endpoint management solutions. You will work closely with stakeholders and technical teams to manage mobile devices, identity services, endpoint security, and user support activities.

Key Responsibilities

• Design, configure and manage Android mobile devices using Microsoft Intune MDM.
• Administer and support Microsoft Entra ID, including authentication policies, conditional access, identity governance and group management.
• Manage Azure services supporting Intune, Entra ID and secure connectivity solutions.
• Configure application protection policies, compliance policies, security baselines and endpoint security controls.
• Troubleshoot complex issues relating to endpoint security, mobile devices, Intune and Entra ID.
• Maintain technical documentation, configuration records and operational procedures.
• Assist end users with IT-related incidents, requests and service provisioning activities.

About You

• Strong experience administering Microsoft Intune, including device enrolment, compliance, application deployment and endpoint security.
• Proven experience supporting Microsoft Entra ID, including conditional access, identity protection, RBAC and device identity management.
• Experience managing and supporting Android mobile devices in enterprise environments.
• Knowledge of Windows and Linux operating systems.
• Excellent verbal and written communication skills.
• Ability to work effectively with technical teams and diverse stakeholders.
• Relevant tertiary qualifications and/or industry certifications.
• Minimum 5 years' experience in a similar end-user computing or endpoint management role.

Essential Criteria

• Achieving results and successfully delivering outcomes in complex environments.
• Providing capability and capacity to deliver services effectively.
• Delivering similar services with proven relevant experience and performance.

Contract Details

• Location: Canberra, ACT
• Contract Length: 12 Months
• Estimated Start Date: 1 December 2026
• Hours: 37.5 hours per week
• Work Arrangement: Onsite (minimum 4 days per week)
• Security Clearance: Negative Vetting Level 1 (NV1)

If you have a strong background in endpoint management, Microsoft Intune, Entra ID, and enterprise mobility solutions, we would love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.