Service Desk Analyst – Endpoint Management | NV1 | Canberra

Pinaka Technology Solutions; Canberra; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Australian Federal Police seeks a Service Desk Analyst to support end users, provision IT services, and resolve incidents reported by users. The role requires Australian citizenship and the ability to obtain Negative Vetting Level 1 security clearance.

The position is based in ACT and onsite with at least 4 days on site for team and stakeholder meetings. Key duties include configuring Android devices with Microsoft Intune, administering Microsoft Entra ID, managing Azure services, and

Qualifications

• MUST have tertiary qualifications or industry certifications.
• Experience with Intune and Entra ID administration.
• Experience with Android devices and endpoint security.

Responsibilities

• Designing, configuring, and managing a fleet of Android-based devices using Microsoft Intune MDM capabilities.
• Administering and supporting Microsoft Entra ID, including identity governance, conditional access, authentication policies, group management, device registration, and integration with endpoint management services.
• Managing Azure services underpinning Microsoft Intune, Microsoft Entra ID, and secure connectivity components.
• Configuring and managing application protection policies, device compliance policies, device configuration profiles, security baselines, and endpoint security controls within Intune.
• Troubleshooting complex technical issues relating to Microsoft Intune, Microsoft Entra ID, endpoint security and mobile devices.
• Recording and maintaining documentation and procedures in accordance with AFP policies and governance requirements.

Skills

Intune administration

Entra ID administration

Android device management

Windows & Linux OS

Communication skills

Education

Relevant certifications/qualification

Tools

Azure services

Job description

Service Desk Analyst

Australian citizenship required. Must be able to obtain Negative Vetting Level 1 security clearance.

Location: ACT (Onsite).

What to Submit

1. A tailored resume in docx format
2. A one page (5000 character) summary response to the selection criteria below.

RFQ Details

• RFQ ID: LH-07951
• Agency: Australian Federal Police
• Closing Date: Tuesday, 06 October 2026 at 11:59pm Canberra time
• Estimated Start Date: Tuesday, 01 December 2026
• Initial Contract Duration: 12 months
• Extension Term: Other
• Experience Level: APS3 equivalent
• Security Clearance: Must be able to obtain Negative Vetting Level 1
• Location of Work: ACT
• Working Arrangements: Onsite; at least 4 days onsite for team and stakeholder meetings
• Maximum Hours: 37.5 hours per week

Job Details

Service Desk Analysts support end users of IT systems and services. They are often the first point of contact and assist users and other support staff in resolving issues reported by users. They routinely provision new IT services and equipment to users and manage faulty and obsolete end-user equipment.

The AFP has a requirement for an experienced End User Computing Engineer (Engineer) with strong expertise in Microsoft Entra ID, Microsoft Intune, Mobile Device Management (MDM), Android mobile devices and endpoint security.

The Engineer will play a key role in delivering a secure and modern endpoint management platform. The services will be delivered in collaboration with and under the supervision of AFP personnel.

AFP Band 7 Work Level Standards apply.

Key Duties and Responsibilities

• Designing, configuring, and managing a fleet of Android-based mobile devices using Microsoft Intune MDM capabilities.
• Administering and supporting Microsoft Entra ID, including identity governance, conditional access, authentication policies, group management, device registration, and integration with endpoint management services.
• Managing Azure services underpinning Microsoft Intune, Microsoft Entra ID, associated services, and secure connectivity components, including proxy services and managed endpoint internet access solutions.
• Configuring and managing application protection policies, device compliance policies, device configuration profiles, security baselines, and endpoint security controls within Intune.
• Troubleshooting complex technical issues relating to Microsoft Intune, Microsoft Entra ID, endpoint security and mobile devices.
• Recording and maintaining documentation, configuration records, and operational procedures in accordance with AFP policies and governance requirements.

These duties may vary depending on the specific requirements of the AFP.

Technical Skills

The Engineer MUST have:

• Demonstrated knowledge and experience in:
  • Microsoft Intune administration, including device enrolment, device compliance, application deployment, MDM, endpoint security, and policy management.
  • Microsoft Entra ID administration, including conditional access, identity protection, authentication methods, device identity, RBAC, and application integration.
  • Management and support of Android mobile devices.
  • Windows and Linux operating systems.
• Relevant tertiary qualifications or industry certifications.
• Minimum five (5) years' experience in a similar role, with significant hands-on responsibility for Microsoft Intune and Microsoft Entra environments.
• High-level communication skills, both written and verbal.
• Proven ability to work collaboratively within multidisciplinary teams and complex stakeholder environments.
• AFP NV1 security clearance, or the ability to obtain one.

Selection Criteria

Essential criteria

1. Achieve Results Demonstrated ability to achieve team objectives and deliver intended outcomes, builds capability and responsiveness within the team, adapts to, supports and manages change.
2. Ability to deliver The extent to which the potential supplier demonstrates its capability and capacity to provide the requirements.
3. Relevant Experience Demonstrated relevant experience (and past performance) in delivering the same or similar services