Service Desk Analyst

DFP Recruitment; Canberra; Hybrid; AUD 110,000 - 145,000; Full time

Job summary

DFP Recruitment is seeking a Service Desk Analyst / End User Computing Engineer to support a Federal Government client in Canberra. Role focuses on Microsoft Intune, Entra ID, Android devices and endpoint security across Windows and Linux.

You will design, configure and manage end-user computing environments, collaborate with technical teams, and ensure secure enterprise endpoint services are delivered and maintained.

Qualifications

• Minimum 5 years' experience in End User Computing, Endpoint Management or Service Desk environment.
• Hands-on experience administering Microsoft Intune: enrolment, compliance, app deployment, MDM, endpoint security.
• Experience with Microsoft Entra ID: Conditional Access, identity protection, authentication methods.
• Experience managing Android devices and Windows/Linux endpoints.
• Relevant tertiary qualifications and/or industry certifications.

Responsibilities

• Design, configure and manage Android devices with Microsoft Intune.
• Administer and support Microsoft Entra ID, including Conditional Access and RBAC.
• Manage Azure services supporting Intune and Entra ID.
• Configure policies and security baselines within Intune.
• Manage endpoint security controls and device management policies.
• Troubleshoot complex issues involving Intune, Entra ID and devices.
• Provide support across Windows and Linux operating systems.
• Maintain technical documentation and procedures.
• Support the delivery and ongoing management of secure enterprise endpoint services.

Skills

End User Computing

Endpoint Management

Troubleshooting

Cross-functional teamwork

Education

Relevant tertiary qualifications or certifications

Tools

Microsoft Intune

Microsoft Entra ID

Azure services

MDM

Job description

Service Desk Analyst / End User Computing Engineer

• 12-month contracts
• ACT Location based, Hybrid work arrangements.
• Australian Citizenship is mandatory.

DFP Recruitment is seeking an experienced Service Desk Analyst / End User Computing Engineer to join a Federal Government client in Canberra. This is an opportunity for a skilled IT professional with strong experience across Microsoft Intune, Microsoft Entra ID, endpoint management and mobile device management to support a secure and modern enterprise environment.

About the Role

You will provide technical support and administration across end-user computing environments, with a particular focus on Microsoft Intune, Entra ID, Android mobile devices and endpoint security.

You will work closely with technical teams to manage, maintain and troubleshoot enterprise endpoint and identity services.

Key Responsibilities

• Design, configure and manage Android mobile devices using Microsoft Intune and MDM capabilities.
• Administer and support Microsoft Entra ID, including Conditional Access, authentication policies, identity governance, group management and device registration.
• Manage Azure services supporting Microsoft Intune and Entra ID, including secure connectivity and endpoint internet access solutions.
• Configure and manage application protection policies, device compliance policies, configuration profiles and security baselines within Intune.
• Manage endpoint security controls and device management policies.
• Troubleshoot complex technical issues involving Intune, Entra ID, endpoint security and mobile devices.
• Provide support across Windows and Linux operating systems.
• Maintain technical documentation, configuration records and operational procedures.
• Support the delivery and ongoing management of secure enterprise endpoint services.

Essential Skills & Experience

• Minimum 5 years' experience in a similar End User Computing, Endpoint Management or Service Desk environment.
• Strong hands-on experience administering Microsoft Intune, including:
  • Device enrolment
  • Device compliance
  • Application deployment
  • Mobile Device Management (MDM)
  • Endpoint security
  • Policy management
• Strong experience with Microsoft Entra ID, including:
  • Conditional Access
  • Identity Protection
  • Authentication methods
  • Device identity
  • RBAC
  • Application integration
• Demonstrated experience managing and supporting Android mobile devices.
• Experience with Windows and Linux operating systems.
• Strong troubleshooting and problem-solving skills.
• Relevant tertiary qualifications and/or industry certifications.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link - if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.