Service Desk Analyst - Transitions

Centorrino Technologies Pty Ltd.; Perth; On-site; AUD 60,000 - 75,000; Full time

Job summary

Centorrino Technologies Pty Ltd. is seeking a Level 1/2 Service Desk Officer in Perth’s Western suburbs to join a friendly, collaborative IT team.

You will provide first‑level support, troubleshoot IT queries and document requests, while prioritising tasks to meet SLAs and contribute to a supportive customer‑centric environment. The role focuses on Microsoft 365, SharePoint, Exchange and Azure AD, with exposure to Windows AD and security permissions.

Qualifications

• Previous experience in a similar level 1/2 service desk role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Excellent communication and professional phone manners.
• Ability to prioritise tasks to meet SLAs.

Responsibilities

• Provide first-level technical support to end-users.
• Troubleshoot and resolve IT-related queries and issues.
• Document and track support requests.
• Collaborate with IT team to find solutions.

Skills

Customer focus

Excellent communication

Prioritize to meet SLAs

Documentation

Team collaboration

Problem solving

Independence

Willingness to learn

Strong phone manners

Adaptability

Organisational skills

Tools

Microsoft 365

SharePoint

Exchange

Azure AD

Windows AD

Job description

Our client is an expanding tech‑savvy firm nestled in the heart of Perth’s Western suburbs and are on the hunt for a Level 1/2 Service Desk Officer to join their team!

Our client is an ambitious and customer‑centric company committed to delivering top‑notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.

The Role: As a Level 1/2 Service Desk Officer, you’ll be at the forefront of their IT support team, assisting their clients with their day‑to‑day technical needs.

Your responsibilities include:

• Providing first‑level technical support to end‑users.
• Troubleshooting and resolving IT‑related queries and issues.
• Knowledge of Microsoft 365, SharePoint, Exchange, and Azure AD.
• Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
• Documenting and tracking support requests.
• Collaborating with the IT team to find solutions.
• A strong customer focus and a passion for helping others.
• Previous experience in a similar role.
• Basic knowledge of Microsoft 365 and Windows AD.
• Excellent communication and professional phone manners.
• The ability to prioritize tasks to meet SLAs.
• A desire to learn and grow into more senior roles.
• Strong documentation and independent work skills.
• Availability to work Monday - Friday, 8:30 am - 5 pm

What’s in it for you!

• A supportive and collaborative team environment.
• Competitive compensation package.
• Convenient location in Perth’s Western suburbs.

You must a a citizen or permanent resident to be considered for this role.