Service Desk Analyst

W Solutions Co; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

W Solutions Co is seeking a Service Desk Analyst to provide Level 1 support for MS/Windows technologies and environments in Lane Cove, Sydney. The role covers hardware and software support via phone, email and face-to-face, in a team-focused, 5-day office setting with parking.

Ideal candidates will have IT qualifications and 6–12 months’ Level 1 support experience, with proficiency in Windows OS, O365, AD and Exchange, plus strong communication and accountability.

Qualifications

• IT degree/diploma/certificate required.
• Experience with Level 1 support in a small team for 6–12 months.
• Experience with Windows OS, O365, MS Suite, AD, Exchange.

Responsibilities

• Provide Level 1 service desk support across hardware and software.
• Diagnose network and desktop issues under IT management direction.
• Visit end users to research and resolve hardware/software/connectivity issues.
• Install, configure, and repair standard desktop configuration images on laptops/desktops.
• Administer desktop support including hardware/software installation and configuration.
• Provide remote and on-site user support using remote tools.

Skills

Level 1 support

Windows environments

Communication skills

Problem diagnosis

Accountability

Education

IT degree/diploma/certificate

Tools

Remote Desktop

TeamViewer

VNC

Job description

Our client is a great MSP who have great leaders and they are looking for a Service Desk Analyst to provide Level 1 support across MS/Windows technologies and environments. You will be providing support across hardware and software over the phone, via email and face to face.

This is a permanent role paying $60-70K package, located in Lane Cove with parking on site, 5 days a week in the office.

Some of the key responsibilities are:

• Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
• Provide service desk support functions including visiting the end user area to research and resolve hardware/software/connectivity issues.
• Installed, configured, and repaired Standard Desktop Configuration images on laptops/desktops.
• Administered all desktop computer support including hardware and software installation and configuration.
• Provided day-to-day desktop support, hardware/software installation and troubleshooting.
• Facilitate easy connection to the user's PC by utilizing remote desktop, VNC, unsolicited remote assistance, and TeamViewer.
• Use Remote desktop, Desktop Director to provide end-user support to monitor, shadow, and troubleshoot issues with field devices.
• Performed remote assistance as well as off-site support for various clients to perform network, desktop, and phone support.

To be suitable for this role you will:

• Ideally have graduated with an IT degree/diploma/certificate
• Experience with providing Level 1 support and working in a small team for 6-12 months
• Experience with supporting Windows technologies and environments (Windows OS, O365, MS Suite, AD, Exchange)
• Have a great work ethic, attitude, communication skills and be able to learn
• Need to be proactive, take accountability and responsibility and look to progress your career