IT Support Analyst

Centorrino Technologies; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Training & development opportunities

Discounts and benefits

IT equipment options

Team events

Job summary

Centorrino Technologies in Queensland is seeking an IT Support Analyst to provide reliable, responsive, customer-focused technology support. You will be the first point of contact for users, resolving incidents and service requests, managing access, and contributing to daily digital operations.

This fixed-term role runs until 30 June 2027. We value a proactive mindset, collaborative teamwork and continuous improvement as part of a positive workplace culture.

Qualifications

• Experience in a service desk, application support, technical support or digital operations environment.
• Strong customer service and communication skills.
• Experience managing incidents, service requests and user access.
• Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.

Responsibilities

• Provide first-line support to internal and external users.
• Manage and resolve incidents, service requests and user enquiries.
• Administer user access in line with established access management controls and processes.
• Monitor support channels and respond to requests in a timely and professional manner.
• Record, update and maintain accurate information across service management and knowledge management platforms.
• Troubleshoot issues and elevate appropriately when required.
• Work collaboratively with technical and operational teams to support timely resolution of issues.
• Contribute to knowledge management, process improvement and support documentation.
• Identify opportunities to improve service efficiency, user experience and operational processes.
• Communicate clearly and professionally with a diverse range of stakeholders.

Skills

Customer service

Communication

Incident management

Access management

Tools

Jira

ServiceNow

Confluence

Job description

At Centorrino Technologies (CT), we're more than just tech-we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there.

As an IT Support Analyst, you will play a key role in providing reliable, responsive and customer-focused technology support. You will act as a first point of contact for users, helping resolve incidents and service requests, managing access and contributing to the smooth day-to-day operation of digital platforms and services. This role will be a fixed-term contract ongoing until 30 June, 2027.

Requirements

What You'll Do

• Provide first-line support to internal and external users.
• Manage and resolve incidents, service requests and user enquiries.
• Administer user access in line with established access management controls and processes.
• Monitor support channels and respond to requests in a timely and professional manner.
• Record, update and maintain accurate information across service management and knowledge management platforms.
• Troubleshoot issues and elevate appropriately when required.
• Work collaboratively with technical and operational teams to support timely resolution of issues.
• Contribute to knowledge management, process improvement and support documentation.
• Identify opportunities to improve service efficiency, user experience and operational processes.
• Communicate clearly and professionally with a diverse range of stakeholders.
• Support a positive, inclusive and collaborative workplace culture.

What You'll Bring

• Experience in a service desk, application support, technical support or digital operations environment.
• Strong customer service and communication skills.
• Experience managing incidents, service requests and user access.
• Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.
• Strong attention to detail and accurate record-keeping skills.
• A structured approach to troubleshooting, prioritising and resolving issues.
• The ability to work independently while collaborating effectively with technical and business teams.
• The ability to quickly learn new systems, applications and processes.
• A proactive mindset and genuine interest in continuous improvement.
• Strong organisational and time-management skills.
• A professional, approachable and customer-focused attitude.

Benefits

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.