IT Support Analyst

Centorrino Technologies Pty Ltd.; City of Brisbane; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Training & development

Staff discounts

IT equipment on loan

Team events

Job summary

Centorrino Technologies Pty Ltd. in Brisbane seeks an IT Support Analyst to provide reliable, customer-focused technology support as the first point of contact for users. The fixed-term contract runs until 30 June 2027, with opportunities to contribute to incident resolution and service improvement.

You will manage user access, escalate issues when needed, and collaborate with technical and operations teams to maintain smooth day-to-day digital services.

Qualifications

• Experience in a service desk, application support or digital operations environment.
• Strong customer service and communication skills.
• Experience managing incidents, service requests and user access.
• Familiar with Jira, ServiceNow or Confluence.
• Detail-oriented with structured problem-solving approach.

Responsibilities

• Provide first-line support to internal and external users.
• Manage and resolve incidents, service requests and user enquiries.
• Administer user access in line with established access management controls and processes.
• Monitor support channels and respond to requests in a timely and professional manner.
• Record, update and maintain accurate information across service management and knowledge management platforms.
• Troubleshoot issues and escalate appropriately when required.
• Work collaboratively with technical and operational teams to support timely resolution of issues.
• Contribute to knowledge management, process improvement and support documentation.
• Identify opportunities to improve service efficiency, user experience and operational processes.
• Communicate clearly and professionally with a diverse range of stakeholders.
• Support a positive, inclusive and collaborative workplace culture.

Skills

Service desk

Incident management

User access management

Customer service

Troubleshooting

Cross-team collaboration

Attention to detail

Tools

Jira

ServiceNow

Confluence

Job description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there.

As an IT Support Analyst, you will play a key role in providing reliable, responsive and customer-focused technology support. You will act as a first point of contact for users, helping resolve incidents and service requests, managing access and contributing to the smooth day-to-day operation of digital platforms and services. This role will be a fixed-term contract ongoing until 30 June, 2027.

What You’ll Do

• Provide first-line support to internal and external users.
• Manage and resolve incidents, service requests and user enquiries.
• Administer user access in line with established access management controls and processes.
• Monitor support channels and respond to requests in a timely and professional manner.
• Record, update and maintain accurate information across service management and knowledge management platforms.
• Troubleshoot issues and escalates appropriately when required.
• Work collaboratively with technical and operational teams to support timely resolution of issues.
• Contribute to knowledge management, process improvement and support documentation.
• Identify opportunities to improve service efficiency, user experience and operational processes.
• Communicate clearly and professionally with a diverse range of stakeholders.
• Support a positive, inclusive and collaborative workplace culture.

What You’ll Bring

• Experience in a service desk, application support, technical support or digital operations environment.
• Strong customer service and communication skills.
• Experience managing incidents, service requests and user access.
• Familiarity with service management and collaboration tools such as Jira, ServiceNow, Confluence or similar platforms.
• Strong attention to detail and accurate record-keeping skills.
• A structured approach to troubleshooting, prioritising and resolving issues.
• The ability to work independently while collaborating effectively with technical and business teams.
• The ability to quickly learn new systems, applications and processes.
• A proactive mindset and genuine interest in continuous improvement.
• Strong organisational and time-management skills.
• A professional, approachable and customer-focused attitude.

Why You’ll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.