Senior IT Service Desk Analyst – Brisbane

Laing O'Rourke; Brisbane; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Learning & development programs

Mental health & wellbeing program

Paid parental leave

Purchased leave option

Coaching for parental leave

Job summary

Laing O’Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team, providing national IT support from our Brisbane head office. This permanent full-time role offers the chance to troubleshoot devices and deliver quality service.

You will hold an IT qualification and have at least five years of related experience, with proficiency in Active Directory, Exchange, Cisco Call Manager UCM, and ServiceNow.

Qualifications

• Proven IT service delivery and support experience.
• Ability to work independently with minimal supervision.
• Strong communication and professional presentation.

Responsibilities

• Provide quality customer service and troubleshoot IT assets via email, telephone and face to face.

Skills

Excellent communication

Independent worker

Education

Information Technology qualification

Tools

Microsoft Active Directory

Microsoft Exchange

Cisco Call Manager UCM

ServiceNow

Job description

Laing O’Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team, providing national IT support from our Brisbane head office. This permanent full-time role offers the chance to troubleshoot devices and deliver quality service.

You will hold an IT qualification and have at least five years of related experience, with proficiency in Active Directory, Exchange, Cisco Call Manager UCM, and ServiceNow.