Service Desk Analyst

Brisbane; Brisbane; On-site; AUD 78,000 - 85,000; Full time

Benefits offered by this job

Learning & development

Mental health program

Paid parental leave

Purchased leave

Parental leave coaching

Job summary

Laing O'Rourke is recruiting an experienced Service Desk Analyst to join our Corporate Information Technology team based at our Brisbane head office. This permanent full-time role provides frontline IT support across the business, resolving incidents and requests via email, phone and in person.

The ideal candidate will hold an IT qualification and at least five years’ related experience, with strong hands-on skills in Active Directory, Exchange, Cisco UCM and ServiceNow, plus excellent

Qualifications

• Minimum five years’ related IT experience.
• Hold a relevant Information Technology qualification.
• Demonstrated ability to work independently and manage time effectively.
• Excellent communication skills when dealing with users over the phone and in person.

Responsibilities

• Provide quality customer service and troubleshoot IT assets such as mobile phones, computers and tablets via email, telephone and face to face.
• Work with Service Desk software to log incidents and manage requests.
• Collaborate with IT teams to resolve complex issues and improve service delivery.

Skills

Active Directory

Exchange

Cisco UCM

ServiceNow

Communication skills

Professional speaking

Education

IT qualification

Job description

7mo ago , from Laing O'Rourke Australia Workforce Positions

Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise.

Driven by our purpose - pushing the boundaries of what’s possible, in service of humanity - we create safer hospitals, cleaner water, secure defence facilities, and better-connected cities. We also build meaningful careers and inclusive workplaces where people thrive. Backed by global strength and deep local roots, our unique operating model combines cutting-edge technology with modern methods of construction to deliver certainty for clients and transform how infrastructure is engineered and built.

We also own two vertically integrated businesses: Select Plant Australia, the nation’s fourth-largest plant hire company, and Laing O’Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

That’s the Power of Experience.

About the role

Laing O'Rourke is recruiting for an experienced Service Desk Analyst to join our Corporate Information Technology team responsible for providing support nationally. This is a permanent full-time opportunity based in our Brisbane head office.

The salary for this role will be offered within the range of $78,000–$85,000 plus superannuation, commensurate with skills, experience, and suitability for the role.

Key responsibilities

Working with our Service Desk software, you will be providing quality customer service and troubleshooting IT assets such as mobile phones, computers and tablets via email, telephone and face to face.

About you

You hold a relevant Information Technology qualification and bring a minimum of five years’ related experience. You are also capable of working independently and have demonstrated experience in the following areas:

• Microsoft Active Directory
• Microsoft Exchange
• Cisco Call Manage UCM
• ServiceNow
• Excellent communication skills over the phone
• Confident, articulate, and professional speaking abilities (and experience)

We work hard to create an environment that brings out the best in our people. We believe in building careers through providing a safe, connected and innovative culture that supports ongoing growth and development. We offer industry-leading benefits such as specialised learning and development programs, a mental health and wellbeing program, industry leading paid parental leave policy, an additional purchased leave option and coaching programs for staff on parental leave.

Diversity & Inclusion

We are committed to building a workforce that reflects the diverse society in which we live and work. Laing O’Rourke is recognised as a WGEA Employer of Choice for Gender Equality in 2020, 2022, and 2024. We know that the right culture and purposeful innovation are key to delivering impact.

Laing O'Rourke actively supports a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islander Peoples and people from culturally diverse backgrounds. Download our Stretch Reconciliation Action Plan at https://www.laingorourke.com/company/diversity-and-inclusion

Applications from recruitment agencies will not be considered.