Senior Service Desk Analyst - IT Support Specialist

Laing O'Rourke group; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Learning and development programs

Mental health and wellbeing program

Paid parental leave

Job summary

Laing O'Rourke is recruiting a Service Desk Analyst to join our Corporate Information Technology team at the Brisbane head office. This permanent, full-time role supports national IT operations, providing high-quality service desk assistance to staff across the business.

The successful candidate will have at least five years in IT support, hold a relevant IT qualification, and demonstrate independent working capabilities with expertise in AD, Exchange, Cisco Call Manager UCM, ServiceNow and

Qualifications

• You hold a relevant Information Technology qualification and bring a minimum of five years’ related experience.
• You are capable of working independently and have demonstrated experience in IT support and service delivery.

Responsibilities

• Provide quality IT service desk support for end users via email, phone and face-to-face.
• Troubleshoot IT assets including mobile devices, computers and tablets and escalate as needed.

Skills

Excellent communication skills

Independent worker

Education

Information Technology qualification

Tools

Microsoft Active Directory

Microsoft Exchange

Cisco Call Manager UCM

ServiceNow

Microsoft Intune

Job description

Laing O'Rourke is recruiting a Service Desk Analyst to join our Corporate Information Technology team at the Brisbane head office. This permanent, full-time role supports national IT operations, providing high-quality service desk assistance to staff across the business.

The successful candidate will have at least five years in IT support, hold a relevant IT qualification, and demonstrate independent working capabilities with expertise in AD, Exchange, Cisco Call Manager UCM, ServiceNow and