Service Desk Analyst - Windows & Remote Support

W Solutions Co; Sydney; On-site; AUD 60,000 - 70,000; Full time

Job summary

W Solutions Co is seeking a Service Desk Analyst to provide Level 1 support for MS/Windows technologies and environments in Lane Cove, Sydney. The role covers hardware and software support via phone, email and face-to-face, in a team-focused, 5-day office setting with parking.

Ideal candidates will have IT qualifications and 6–12 months’ Level 1 support experience, with proficiency in Windows OS, O365, AD and Exchange, plus strong communication and accountability.

Qualifications

• IT degree/diploma/certificate required.
• Experience with Level 1 support in a small team for 6–12 months.
• Experience with Windows OS, O365, MS Suite, AD, Exchange.

Responsibilities

• Provide Level 1 service desk support across hardware and software.
• Diagnose network and desktop issues under IT management direction.
• Visit end users to research and resolve hardware/software/connectivity issues.
• Install, configure, and repair standard desktop configuration images on laptops/desktops.
• Administer desktop support including hardware/software installation and configuration.
• Provide remote and on-site user support using remote tools.

Skills

Level 1 support

Windows environments

Communication skills

Problem diagnosis

Accountability

Education

IT degree/diploma/certificate

Tools

Remote Desktop

TeamViewer

VNC

Job description

W Solutions Co is seeking a Service Desk Analyst to provide Level 1 support for MS/Windows technologies and environments in Lane Cove, Sydney. The role covers hardware and software support via phone, email and face-to-face, in a team-focused, 5-day office setting with parking.

Ideal candidates will have IT qualifications and 6–12 months’ Level 1 support experience, with proficiency in Windows OS, O365, AD and Exchange, plus strong communication and accountability.