Level 1 - Service Desk Technician

Total Computer Technology; Ryde; On-site; AUD 50,000 - 65,000; Full time

Job summary

Total Computer Technology is seeking a motivated individual to join our well established MSP as a Level 1 Service Desk Technician. The role covers provisioning PCs and delivering 1st level PC, network and server support for our external clients in a fast-paced, client-facing environment.

You will need strong people skills, an eagerness to learn, and the ability to build relationships with clients and teammates. Excellent communication and time management are essential to success in this role.

Qualifications

• General interest in IT and desire to start a IT career.
• Knowledge and understanding of the Microsoft range of operating systems.
• Basic network troubleshooting skills.
• TAFE Certificate or MCSA or equivalent.
• Knowledge of peripherals and computer hardware.

Responsibilities

• Provision PCs and provide 1st level PC, network and server support to external clients.
• Build strong client relationships and work with team members.
• Deliver superior customer service with excellent communication and a positive attitude.
• Prioritise workloads and manage time effectively.
• Record and log all calls and contribute to IT documentation and procedures.

Skills

Customer service

Communication

Time management

Problem solving

Teamwork

Education

TAFE Certificate or MCSA or equivalent

Tools

Microsoft Windows OS

Networking basics

PC hardware knowledge

Job description

Position in a well established Managed Service Provider

Fun, fast paced team environment

On the job training provided

Vast potential for career growth

An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding ITManaged Service Provider.

The Level 1 -Service Desk Technician is responsible for provisioning PCs and provides 1st Level PC, network and server support to our external clients.

In order to succeed, you will need to possess good people skills; the ability to build strong relationships with clients and fellow team members.

You will be someone who is passionate about providing superior customer service where your excellent communication skills and positive attitude is put to the test.

Having good time management skills is essential as you need to be able to prioritise workloads.

You will exhibit a high level of initiative, be able to think "outside the box" and have a commitment to achieving quality results.

If you are looking for an exciting and varied role supporting all the latest technology, then we want to talk to you.

To be considered for this role you must have:

General interest in IT

Knowledge and understanding of the Microsoft range of operating systems.

Basic network troubleshooting skills.

TAFE Certificate or MCSA or equivalent

Knowledge of peripherals and computer hardware.

Advantageous but not required skills:

Ability to build and configure a Desktop PC from the ground up.

The ability to record and log all calls, contributing to the IT Documentation and continual improvement of procedures.

Driver's license is required for this job.