Service Department Admin Assistant

Suttons; Sydney; Sur place; AUD 52 000 - 65 000; Plein temps

Avantages offerts par ce poste

In-house training

Great working conditions

Uniform provided

Internal awards

Monthly BBQs

Staff referral bonus up to 1000 AUD

Private health discounts

Wellbeing day and extra paid leave

Résumé du poste

Suttons Arncliffe is seeking a Service Department Admin Assistant to ensure a positive customer experience and act as the primary contact for repairs and maintenance.

You will manage bookings, assist front-of-house, monitor service progress, and maintain records with accuracy in a busy dealership environment.

Qualifications

• Customer-focused with a positive attitude.
• Confident communicator with customers.
• Strong organisational and time management skills.
• Proficient with Microsoft Office and computer systems.

Responsabilités

• Greet and assist customers upon arrival.
• Take service bookings and handle phone enquiries and texts.
• Assist guests when vehicles are in service with clear, helpful information.
• Monitor the progress of work and keep customers updated.

Connaissances

Customer service

Communicator

Organisation

MS Office

Team player

Rapport building

Automotive knowledge (preferred)

Outils

Microsoft Office

Description du poste

No overseas applications ** We are unable to assist with Sponsorship. Must have working rights in Australia.

Looking for a change or a rewarding role where growth is encouraged? Are you looking to build on your career? We are looking for the best of the best to be apart of our team as we strive for constant growth and expansion of our dealership.

Join our team and be the friendly face our customers remember!

Suttons Arncliffe

a proud member of Suttons motor group, a multifranchise dealership working with well known and highly respected brands such as Mitsubishi, Hyundai, Nissan, Subaru, GSV, Suzuki and Isuzu Ute and MG. We are on the lookout for a Service Department Admin Assistant who genuinely enjoys working with people and takes pride in delivering great customer service.

ABOUT THE ROLE

You’ll play an important role in creating a positive customer experience and being the primary contact between the Dealership and our guests for repairs and maintenance on vehicles.

Some responsibilities include but not limited to

• Greeting and assisting customers upon arrival
• Taking service bookings and handling phone enquiries and texts
• Attend to customers when vehicles are brought in for service providing clear and helpful assistance.
• Monitoring the progress of work being completed on vehicles
• Provide assistance in general office duties
• Follow-up with customers after repairs are completed
• Complete service documentation and maintain accurate records

What we’re looking for

• Someone who feels good about providing a positive customer experience
• Well-presented and have confident speaking with customers
• Strong organisational, administrative and time management skills
• Computer systems savvy, including Microsoft products
• An energetic and can-do approach to your work
• Works well as part of a team and enjoys a busy environment
• Can build rapport quickly and make customers feel comfortable
• Has automotive or dealership experience (preferred, but not essential)

Why Join us?

• In-house training provided & support from a dedicated management team
• Great working conditions and team environment
• Uniform supplied
• Internal awards
• Monthly BBQ's
• Up to $1000 for successful staff referrals
• Access to Private Health Corporate Discounts with Medibank Private
• A wellbeing day, an additional paid day of leave per year, for you.
• Opportunity for flexibility, Potential 38 hour 4 day roster week after qualifying time, this role will however start 38 hours across 5 days M-F.

CULTURE

• A collaborative team environment that values excellence and is committed to customer care.
• A friendly family culture where you will be given the chance to build lasting relationships.
• Professional
• Responsive
• Dependable
• Exceptional